Assistant Operations Manager

SECURITY INDUSTRY SPECIALISTS INC•Oakland, CA

1d•Onsite

About The Position

The Assistant Operations Manager directly oversees Lead Specialists and also manages uniformed Specialists during assigned shifts. This role requires an understanding of security management fundamentals and project management skills to initiate and track security-related projects, ensure business continuity, deliver customer service, and maintain effective communication. A sound understanding of HR and personnel-related subjects is essential. The Assistant Operations Manager reports to the Operations Manager.

Requirements

Must possess and maintain state guard certification as prescribed by the presiding state
A minimum of 5 years in safety and security management, law enforcement/military, and security control room experience in a supervisory capacity
5 years of general Customer Call Center or Customer Service supervisory experience is also acceptable

Responsibilities

Directly oversee Leads and uniformed Security Specialists during assigned shift, becoming the escalation point for issues that are not solved at a local level
Demonstrate the professionalism and capability to represent the Site Manager at high-level meetings and to undertake initiatives on his/her behalf
Ensure the accurate and timely recommendations of business and security-related risks or actions required for the organization with a solid focus on details
Oversee individual performance throughout your allotted span of control to ensure the highest levels of competency by developing and enforcing current guidelines for proven performance within the workforce
Manage threat intelligence and analysis activities, including required escalations to management and crisis management teams
Manage the training for all staff, including SOPs and emergency response, by formulating structured training plans, establishing record keeping, and revising methods used for teaching skill sets