Assistant Operations Manager

Tarian•Buffalo, NY

About The Position

Every Tarian Teammate contributes significantly to our mission. Whether you are a frontline employee or work behind the scenes, you are the reason why Tarian is TRUSTED TO PROTECT. You are a member of a diverse team working in an inclusive and dynamic environment. You will provide direct security and related public services. POSITION SUMMARY: Oversees facility security functions by leading assigned teams, coordinating site operations, and implementing procedures to maintain safety, security, and operational effectiveness.

Requirements

Completed High School Diploma or GED
Minimum of two to three years supervisory experience and background in management in a service setting.
Ability to read, write, speak and comprehend English language proficiently.
Strong public speaking skills to participate in and/or lead a committee meeting.
Ability to effectively write analytical reports, routine reports and correspondence and proofread team member reports for such things as correct spelling, grammar and clarity.
Ability to build positive working relationships and demonstrate accountability.
Proficient in basic computer skills and ability to learn Vision labor management software and incident reporting software.
Excellent customer service skills and genuine desire to assist people and provide protection.
Managing multiple tasks simultaneously and quickly identify potential negative or dangerous situations and implement effective countermeasures.
Manage and motivate a diverse workforce, monitor and measure employee performance and provide appropriate feedback.
Ability to meet Tarian's driving requirements and maintain a valid driver’s license.
Must be able to obtain and maintain any applicable jurisdictional security license(s) or certifications and/or client/contract specific licenses or certifications
For applicable roles, previous employment must be verified through our background vendor. If any employment cannot be confirmed, candidates may be required to provide proof of employment (such as a pay stubs or W-2s).

Nice To Haves

Bachelor’s Degree in Social Science, Behavioral Health or related discipline preferred and/or the equivalent of education and experience.
IAHSS Basic Officer, Advanced Officer, and Supervisor Training Certification within 6 months of assignment; must have Certified Healthcare Protection Administrator Certificate within one year of eligibility.
One year of mental health experience preferred.
Prefer experience and training in dealing with behavioral health patients and other aggressive or “At Risk” persons and related staff/patient safety situations.
Experience with Vision or other scheduling systems is a plus.
Experience with data analytics preferred.

Responsibilities

Manages daily work assignments and schedules to include the daily schedule of all assigned Tarian's personnel.
Manages time sheet processing, overtime utilization, and Vision accuracy.
May conduct off-hours inspections of employees and program elements.
Develops and updates Facility Orders and Competency Tasks.
Oversees the assigned work group and/or location(s); maintains Tarian's equipment and supplies.
Provides facility employee involvement/security awareness educational programs and workshops.
Proactively leads, manages and develops direct reports.
Develops and manages competency tasks and procedures.
Analyzes department functions and make suggestions, recommendations or changes when appropriate to increase effectiveness and productivity.
Writes reports / reviews reports from others and assesses situations for potential negative impact.
Interacts with various departments and leaders of the facility to effectively implement the security program.
Identifies program issues and potential negative situations; develops and formulates possible solutions; reports possible countermeasures to appropriate leaders.
Performs duties of a security officer and/or supervisor as needed which includes, but is not limited to:
Provides a visible deterrence to crime, prohibited activities, or suspicious activities in public and non-public areas which may include but is not limited to areas such as the main building, outlying buildings, grounds, parking areas, stairways, tunnels, mechanical areas, or patient treatment areas.
Responds quickly and effectively to emergency and non-emergency situations.
Escorts persons and assist facility personnel.
Constantly alert and vigilant for activities which could result in injury to a person or damage to or loss of property.
Enforces and abides by all regulations and guidelines of the facility, PACT/BeST and Tarian.
Verbally intervenes during crisis. This includes the functional ability to quickly grasp stressful situations, develop rapport with uncooperative individuals, understand when people are or are not processing information, and be supportive or directive as needed.
Ability to physically intervene when people are in crisis. This includes the functional ability to physically restrain people, requiring retention of trained knowledge under stress as well as the ability to meet significant physical demands including those of a struggle with someone physically stronger, while making all possible efforts not to inflict injury. It includes the ability to continue to request or direct compliance from people while they are being restrained.
Communicates effectively with diverse people including clients or their representatives, client employees, visitors, or client vendors.
Maintains a thorough knowledge of a facility and, where applicable, of multiple facilities.
Maintains a positive working relationship with the facility security representatives, local public safety agencies, and Tarian's administration.
Participates on facility committees and interfaces with appropriate facility departments.
Ensures applicable paperwork/computer data are properly documented and followed up.
Attends Tarian and facility conferences and meetings as scheduled.
Apply Tarian's use of Force Policy appropriately
Performs other job-related duties as assigned.