Assistant Manager, Operations

Macerich • McLean, VA

5d

About The Position

The Assistant Operations Manager plays a key role in supporting the daily operations of the organization while gaining the skills, experience and strategic perspective required to become a future Operations Manager (OM). This is a developmental position designed for individuals who are building their leadership and management skills. Working closely with the Operations Manager, this role provides hands-on experience in operational oversight, team coordination, and process improvement while learning how to manage resources effectively and drive organizational success. This position is part of the Manager-in-Training program, which has the intention of promoting candidates to a General Manager role within 1 – 2 years, if the candidate remains employed, expectations of the program are met, and there exists a suitable open role. If they are, this may require you to relocate to that role, which may be located anywhere within the United States. If at that time, you are not willing or able to relocate, there may not be another open role, which may result in separation of employment at that time. In accepting this Manager in Training role, you understand and acknowledge that your eventual working location is undetermined and, while preferences can be expressed, all location assignments are ultimately dictated by Company need, so no particular regions or locations are promised or guaranteed. The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Requirements

• 2-4 years of experience in facility operations, technical trade, commercial construction, property administration, or a related support role
• Must be able to return to the property within 30 minutes due to unforeseen circumstances
• Strong organizational and communication skills with a willingness to learn and adapt
• Analytical mindset with basic proficiency in Microsoft Office or similar tools
• Ability to read and interpret blueprints, technical specifications, or similar
• Demonstrated ability to work collaboratively and take initiative in a team environment
• Strong communication problem-solving and organizational skills

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Support operational planning and execution by assisting the Operations Manager in coordinating schedules, workflows, and priorities.
• Learn and contribute to process improvements by observing current practices, identifying opportunities, and suggesting enhancements under guidance.
• Assist in team coordination by helping to communicate goals, track progress, and ensure alignment across departments.
• Develop reporting skills by preparing and reviewing operational reports, learning how to analyze data, and presenting findings to leadership.
• Participate in vendor and partner relations to gain experience in relationship management and contract administration.
• Support compliance and quality standards by learning policies and procedures, helping monitor adherence, and escalating issues when needed.
• Collaborate on budget and resource management by assisting with tracking expenses and learning how to allocate resources effectively.
• Engage in professional development by actively seeking mentorship, training, and feedback to grow into a future operations leadership role.
• The Employer retains the right to change or assign other duties to this position .

Benefits

• Best-in-class benefits with affordable employee contribution levels
• Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Ability to purchase company stock at a 15% discount
• 24 paid volunteer hours and employer charitable match
• Employee Assistance Program
• Career-development resources
• Comprehensive wellness program including a ClassPass membership
• Remote Fridays for our Corporate offices and Forever Fridays for our Retail Properties

What This Job Offers

• Job Type: Full-time
• Career Level: Manager