Assistant Office Manager

THE DART BANK • Mason, MI

4d • Onsite

About The Position

ASSISTANT OFFICE MANAGER SUMMARY: Responsible for assisting in the operations of the office. Directly supervises the Personal Bankers and Universal Bankers, and coaches and mentors in sales, professionalism, and employee development. Oversees the procedures, security and workflow of the office. JOB DUTIES: Ensures that staff operates as a professional sales force through the following programs: Works with Training area in developing training programs to assure that Personal Bankers and Universal Bankers have complete product and services knowledge and professional sales skills. Works to develop methods of monitoring staff sales performance. Encourages staff to develop personal banking relationships with customers and must ensure good customer relations. Directly supervises the Personal Bankers and Universal Bankers and works with them to develop new programs and procedures to improve productivity. Directs the Office’s personnel administration activities: Works with employees to coach and mentor in sales, professionalism, and employee development. Conducts staff performance evaluations and compensation reviews for the Personal Bankers and Relationship Bankers. Determines job assignments for subordinates. Is alert to spotting morale problems and acts quickly to solve them. Works with office manager to prepare and conduct weekly office staff meetings. Acts as a Personal Banker, including opening accounts, account maintenance, etc. Cross-sells products and services as appropriate. Responsible for attaining monthly sales goals. Has lending authority to handle walk-in loan requests. Handles customer questions and complaints in the Office and follows through to resolution. Responsible for office security procedures. Responsible for results of Operational Office Audits and resolution of any issues that may come up. Assists the Vault Relationship/Personal Bankers with cash vault responsibilities. This includes counting and setting over cash, making cashbook entries, and preparing currency shipments to the Federal Reserve. Fully knowledgeable and assists with the security procedures, cash vault management, opening and closing procedures, etc. including assisting in the Bank Secrecy Act duties. Assists with facility management of the office. Participates in professional bank organizations and civic groups to enhance the banks visibility. Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act. Other duties as assigned. JOB SPECIFICATIONS: Education: High School diploma. Skills: Excellent customer relations, sales and supervisory skills. Experience: Previous banking required and supervisory experience preferred.

Requirements

• High School diploma
• Excellent customer relations, sales and supervisory skills
• Previous banking required

Nice To Haves

• Supervisory experience preferred

Responsibilities

• Assisting in the operations of the office
• Supervising Personal Bankers and Universal Bankers
• Coaching and mentoring in sales, professionalism, and employee development
• Overseeing office procedures, security, and workflow
• Ensuring staff operates as a professional sales force
• Developing training programs with the Training area
• Monitoring staff sales performance
• Encouraging staff to develop personal banking relationships
• Developing new programs and procedures to improve productivity
• Directing the Office’s personnel administration activities
• Conducting staff performance evaluations and compensation reviews
• Determining job assignments for subordinates
• Addressing morale problems
• Preparing and conducting weekly office staff meetings
• Acting as a Personal Banker, including opening accounts and account maintenance
• Cross-selling products and services
• Attaining monthly sales goals
• Handling walk-in loan requests
• Handling customer questions and complaints
• Managing office security procedures
• Managing results of Operational Office Audits
• Assisting with cash vault responsibilities
• Assisting with security procedures, cash vault management, and opening/closing procedures
• Assisting with facility management of the office
• Participating in professional bank organizations and civic groups
• Adhering to all Federal and State laws and regulations, including the Bank Secrecy Act
• Other duties as assigned

Benefits

• Medical Benefits
• Dental
• Vision
• 401(K) Employee Stock Ownership Plan
• Paid vacation & sick time
• Flexible scheduling
• Employee Assistance Program
• Dart Bank University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED