Assistant Manager - New York

Reimagined Parking • New York, NY

63d • $60,000 - $62,400

About The Position

The Assistant Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including: staff management, revenue control, safety, and client relations.

Requirements

• At least 18 years of age
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Responsibilities

• Support the Operations Manager in leading location staff by delegating responsibilities, coaching and mentoring team members, monitoring performance, and ensuring adherence to company standards and policies.
• Assist in recruitment, onboarding, and training of new team members. Contribute to workforce planning and scheduling to ensure optimal coverage and operational efficiency.
• Serve as a liaison to property management and client representatives. Attend location meetings and respond to client inquiries to maintain strong professional relationships and ensure service excellence.
• Oversee the cleanliness, safety, and maintenance of the parking facility and surrounding premises. Coordinate and monitor maintenance projects to ensure timely and high-quality completion.
• Support the Operations Manager in overseeing ticket inventory, cash handling procedures, reporting, and audits to ensure compliance and minimize risk.
• Assist in preparing and analyzing daily, weekly, and monthly operational reports. Provide insights and recommendations to improve performance and efficiency.
• Act as a point of escalation for guest concerns, ensuring prompt and professional resolution. Promote a culture of exceptional customer service among staff.
• Respond to and document incidents, accidents, and safety concerns. Collaborate with property security and internal teams to ensure a safe environment for guests and staff.
• Provide coverage for frontline roles when necessary, ensuring continuity of service and operational integrity.

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees