Assistant Manager - VIP Services - Bellagio

MGM Resorts•Las Vegas, NV

57d•Onsite

About The Position

As the VIP Lounge Assistant Manager at Bellagio, you'll lead daily operations to ensure every guest receives an exceptional, memorable experience. From overseeing staff performance and training to maintaining service standards, financial accuracy, and property care, you'll inspire your team to deliver excellence while stepping in for department leaders when needed. This role offers the chance to grow talent, resolve guest needs with professionalism, and uphold the luxury service that defines Bellagio.

Requirements

High School Diploma or GED required
2+ years of prior relevant experience in VIP Services, Front Desk, and/or Concierge required

Nice To Haves

Hotel Operations supervisory/managerial experience preferred

Responsibilities

Assume full responsibility for the department in the absence of director or department head
Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
Oversee quality hiring, training, and succession planning processes that encompasses the Company's diversity commitment
Ensure department standards for correct charging, postings, collecting payments, handling cash and credit transactions, and balancing of all cash and cash equivalent transactions
Ensure hotel property and equipment is properly used and maintained
Supervise VIP Representatives work performance and apply progressive discipline when appropriate
Submit payroll for VIP staff and track attendance reports
Order supplies for the department as necessary

Benefits

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

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