Assistant Manager - Travel Plaza

Onvo•Mansfield, OH

20h•Onsite

About The Position

The Assistant Manager (AM), Travel Plazas is responsible for providing exceptional service to customers with an entrepreneurial, sales-driven spirit. A key priority includes assisting the General Manager (GM) in the daily operation of the store. Under the direction of the GM, this position will also be responsible for maintaining inventories and store appearance and completing daily paperwork. The role requires availability to work nights, weekends, holidays, and cover shifts in case of call-offs or shortage of help. Candidates should be able to inspire and encourage teamwork towards successfully achieving sales goals, uphold daily operations, and create a fun and energized environment. Onvo is dedicated to providing guests with exceptional service that is always quick, kind, and convenient, and welcomes individuals with a background in customer service and hospitality or those new to the industry who are go-getters.

Requirements

Providing exceptional service to customers with an entrepreneurial, sales-driven spirit.
Ability to inspire and encourage teamwork towards successfully achieving sales goals.
Ability to uphold daily operations.
Ability to create a fun and energized environment.
Availability to work nights, weekends, holidays and cover shifts in case of call-offs or shortage of help.
Background in customer service and hospitality or willingness to start in the industry.
Be a go-getter.

Responsibilities

Assures a pleasant shopping experience for all customers, responds to customer complaints and solicits customer feedback and input.
Regularly coaches team to provide and maintain a consistent high level of customer service.
Maintains a facility that is consistently “inspection ready” in all areas including food prep, restrooms, forecourt, gondolas and all other guest contact areas.
Complies and maintains all Department of Health, internal company and brand inspection standards.
Follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk.
Assists the GM in recruiting new team members to meet the needs of the business and maintain a well-staffed store.
Ensures store has a well-trained staff to meet and exceed operational standard.
Maintains inventories and store appearance under the direction of the GM.
Treats inventory as if it is cash.
Researches, discusses, and reports all inventory variances to the GM as early as possible.
Makes sure all storage areas are clean and products are well organized and labeled with the date received.
Supports the GM to meet monthly, quarterly and annual sales goals.
Executes all Onvo/brand specific marketing activities to include: POP and suggestive selling promotional items etc.
Assists the GM with schedules to assure all shifts are covered and properly staffed.
Coordinates daily assignments and activities of associates based on sales.
Assures proper execution of all cash management activities, including accurate cash handling, credit card, tender processing and complete daily paperwork.
Reports any unexplained cash shortage over $10 to GM or District Manager, Travel Plazas.
Strives to be the best in the Brand.
Keeps store in compliance with all Brand standards.
Maintains and ensures a safe, clean work environment.
Passes all internal operations training and paperwork audit.
Ensures all brand sponsored mystery shops are at or above brand standards.
Provides superior customer service to all of our guests.