Assistant Manager - Travel Plaza

Onvo•Mount Cobb, PA

2d•Onsite

About The Position

Onvo is a network of travel plazas, restaurants, and hotels with locations throughout Pennsylvania and New York. If you’re looking for a job in NEPA, Central PA, or New York, we’ve got plenty of opportunities for you to explore! Job Description: The Assistant Manager (AM), Travel Plazas is responsible for providing exceptional service to our customers with an entrepreneurial, sales-driven spirit for the company. A key priority includes assisting the GM in the daily operation of the store. Under the direction of the GM, this position will also be responsible for maintaining inventories and store appearance and completing daily paperwork. The position also requires availability to work nights, weekends, holidays and cover shifts in case of call-offs or shortage of help. Candidates should be able to inspire and encourage teamwork towards successfully achieving sales goals, uphold daily operations and most importantly, create a fun and energized environment! Job Duties Customer Service: Assures a pleasant shopping experience for all customers, responds to customer complaints and solicits customer feedback and input. Regularly coaches team to provide and maintain a consistent high level of customer service. Clean, Safe and Secure Maintains a facility that is consistently “inspection ready” in all areas including food prep, restrooms, forecourt, gondolas and all other guest contact areas. Complies and maintains all Department of Health, internal company and brand inspection standards. Follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk. Hiring and Training: Assists the GM in recruiting new team members to meet the needs of the business and maintain a well-staffed store. Ensures store has a well-trained staff to meet and exceed operational standard Inventory Control: Under the direction of GM, AM will also be responsible for maintaining inventories and store appearance. Treat inventory as if it is cash. All inventory variances are researched, discussed and reported to the GM as early as possible. Makes sure all storage areas are clean and products are well organized and labeled with the date received. Sales Generation: Supports the GM to meet monthly, quarterly and annual sales goals. This involves executing all Onvo/brand specific marketing activities to include: POP and suggestive selling promotional items etc. Labor Controls Assists the GM with schedules to assure all shifts are covered and properly staffed. Coordinates daily assignments and activities of associates based on sales. Cash Controls: Assures proper execution of all cash management activities, including accurate cash handling, credit card, tender processing and complete daily paperwork. Any unexplained cash shortage over $10 must be reported to GM or District Manager, Travel Plazas. Operations: Strive to be the best in the Brand. Keep store in compliance with all Brand standards. Maintain and ensure a safe, clean work environment. Pass all internal operations training and paperwork audit. Ensure all brand sponsored mystery shops are at or above brand standards. Provide superior customer service to all of our guests. Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice. Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.

Responsibilities

Assures a pleasant shopping experience for all customers, responds to customer complaints and solicits customer feedback and input.
Regularly coaches team to provide and maintain a consistent high level of customer service.
Maintains a facility that is consistently “inspection ready” in all areas including food prep, restrooms, forecourt, gondolas and all other guest contact areas.
Complies and maintains all Department of Health, internal company and brand inspection standards.
Follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk.
Assists the GM in recruiting new team members to meet the needs of the business and maintain a well-staffed store.
Ensures store has a well-trained staff to meet and exceed operational standard
Under the direction of GM, AM will also be responsible for maintaining inventories and store appearance.
Treat inventory as if it is cash.
All inventory variances are researched, discussed and reported to the GM as early as possible.
Makes sure all storage areas are clean and products are well organized and labeled with the date received.
Supports the GM to meet monthly, quarterly and annual sales goals.
This involves executing all Onvo/brand specific marketing activities to include: POP and suggestive selling promotional items etc.
Assists the GM with schedules to assure all shifts are covered and properly staffed.
Coordinates daily assignments and activities of associates based on sales.
Assures proper execution of all cash management activities, including accurate cash handling, credit card, tender processing and complete daily paperwork.
Any unexplained cash shortage over $10 must be reported to GM or District Manager, Travel Plazas.
Keep store in compliance with all Brand standards.
Maintain and ensure a safe, clean work environment.
Pass all internal operations training and paperwork audit.
Ensure all brand sponsored mystery shops are at or above brand standards.
Provide superior customer service to all of our guests.