Assistant Manager, Transport & Dispatch

Vanderbilt University Medical Center•Nashville, TN

22d•Onsite

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Pt Transport 10 Job Summary: Responsible for day to day management of VUMC's Patient Transport and Dispatching Center operation. Maintain accountability for excellent department performance resulting in high customer satisfaction, and ensure that services provided is customer focused, efficient, and cost effective. . KEY RESPONSIBILITIES Hiring and training of all staff. Follows principles of targeted selection in selecting new employees and supervisors. Participates in the development and implementation of new employee orientation. Conducts ongoing in-service training program for staff. Comply with human resources policies and procedures. Strive for a competent and satisfied employee group by proper staffing, completing timely performance appraisals, ongoing training, development and mentoring staff, and maintaining confidentiality. Hire, coach, train, discipline and terminate staff as needed. Maintain employee records and track training in training manual. Plan and schedule monthly department meetings and an in-service. Manage the web-based automated dispatch program. Responsible for the efficient transport of patients throughout the medical center based on data gleaned from the program. Educates all patient care managers and on proper use of the program, and how to use the data to control costs and usage. Trains and monitors transport staff on proper use of hand-held devices and accurate data collection. Works with patient care managers to establish par levels, service expectations, and benchmarks. Meet regularly with department customers and facility administration. Use computer system to report departmental performance. Perform immediate excellent service recovery. Ensure proper use and maintenance of communication equipment, computer hardware and software, and patient transport equipment. Report quality and quantity of work produced daily, as well as problems and solutions. Monitors flow and quality of work to assure timely completion of workload and standards are maintained through the use of reporting systems. Prepares and maintains a variety of departmental records and reports per standards. Ensures compliance with the JCAHO, State Department of Health, EPA and all other government agencies. Assigns work as required. Monitors work performance and prepares reviews and/or evaluations for assigned personnel, as well as corrective action reports when necessary. Manage day to day operations of the department. Assists in review and evaluation of existing programs, services, policies and procedures. Recommends and implements new and/or modified programs, services and policies and procedures. Meets with Department Managers to coordinate and communicate departmental programs, services, and policies and procedures. Resolves complaints and addresses personnel issues as required. Makes frequent rounds of the facility to inspect linen distribution operations. Accountable for budget performance. Responsible for customer and staff satisfaction. Meet compliance hospital standards including safety, policy and procedures, and all requirements of regulatory and accrediting agencies. Develop and maintain systems for organizing work and information. Actively explore ways to improve quality of input and output of work. Effectively use TDSS computerized system and benchmark reports as necessary. Establish and maintain effective working relationships with the customers and staff to ensure high customer satisfaction. Attend and participate in all department and facility in-services, orientations, functions, and other meetings as required. Participate in hospital committees and patient care teams to improve quality, satisfaction, and safety. Participate in planning and budgeting for department. Operate within budget by monitoring and controlling expenses, including capital expenses. TECHNICAL CAPABILITIES Our supporting roles are the core of all we do at Vanderbilt Health, helping us personalize the patient experience through our caring spirit and distinctive capabilities. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose. We support each other and encourage excellence among all who are part of our workforce as we place a priority on designing with and for our patients and families. Core Accountabilities: Organizational Impact: Plans and sets day-to-day objectives for the team that have a direct effect on the results of the department or area that the job is in. Problem Solving/ Complexity of work: Resolves technical and operational problems within provided guideline. Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team. Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a 'working' supervisor. Core Capabilities : Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 5 years Education: Bachelor's Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO. Our vision: The world leader in advancing personalized health. Our mission: personalizing the patient experience through our caring spirit and distinctive capabilities. Making Health Care Personal. We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt University Medical Center. At VUMC, we place a priority on designing with and for our patients and families. We value collaboration, embrace continuous learning and discovery, and seek to be a place where everyone has the chance to thrive. We’re the largest private employer in Middle Tennessee, with a growing team and expanding footprint in towns and communities across the region. We employ more than 28,000 people who work in inpatient and outpatient clinical care, research, and graduate medical education as well as critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fund-raising, groundskeeping and facilities, and many more. Our growing health system has more than 1,700 licensed hospital beds at: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Wilson County Hospital Vanderbilt Bedford Hospital Vanderbilt Tullahoma-Harton Hospital It’s also home to hundreds of outpatient clinic and surgical locations throughout the region. We serve our community with many unique and specialized services including the Level 1 Trauma Center, a highly experienced Transplant Center that does the most heart transplants in the world, a National Cancer Institute-designated Comprehensive Cancer Center, Lung Institute, Burn Center and many more. World-leading academic departments and centers make scientific discoveries, advance clinical care and train the next generation of health care professionals. Our robust research enterprise consistently ranks among the highest in the country as measured by peer-reviewed grant funding from the National Institutes of Health. We’re honored to be consistently considered among the nation’s best hospitals, including being nationally ranked in multiple medical specialties for treating the most complex conditions in adults and children by US News and World Report. Monroe Carell Jr. Children’s Hospital at Vanderbilt ranked as the No. 1 children’s hospital in the southeast in 2024. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose. Join us in Making Health Care Personal.

Requirements

Relevant Work Experience Experience Level: 5 years
Education: Bachelor's

Responsibilities

Responsible for day to day management of VUMC's Patient Transport and Dispatching Center operation.
Maintain accountability for excellent department performance resulting in high customer satisfaction, and ensure that services provided is customer focused, efficient, and cost effective.
Hiring and training of all staff.
Follows principles of targeted selection in selecting new employees and supervisors.
Participates in the development and implementation of new employee orientation.
Conducts ongoing in-service training program for staff.
Comply with human resources policies and procedures.
Strive for a competent and satisfied employee group by proper staffing, completing timely performance appraisals, ongoing training, development and mentoring staff, and maintaining confidentiality.
Hire, coach, train, discipline and terminate staff as needed.
Maintain employee records and track training in training manual.
Plan and schedule monthly department meetings and an in-service.
Manage the web-based automated dispatch program.
Responsible for the efficient transport of patients throughout the medical center based on data gleaned from the program.
Educates all patient care managers and on proper use of the program, and how to use the data to control costs and usage.
Trains and monitors transport staff on proper use of hand-held devices and accurate data collection.
Works with patient care managers to establish par levels, service expectations, and benchmarks.
Meet regularly with department customers and facility administration.
Use computer system to report departmental performance.
Perform immediate excellent service recovery.
Ensure proper use and maintenance of communication equipment, computer hardware and software, and patient transport equipment.
Report quality and quantity of work produced daily, as well as problems and solutions.
Monitors flow and quality of work to assure timely completion of workload and standards are maintained through the use of reporting systems.
Prepares and maintains a variety of departmental records and reports per standards.
Ensures compliance with the JCAHO, State Department of Health, EPA and all other government agencies.
Assigns work as required.
Monitors work performance and prepares reviews and/or evaluations for assigned personnel, as well as corrective action reports when necessary.
Manage day to day operations of the department.
Assists in review and evaluation of existing programs, services, policies and procedures.
Recommends and implements new and/or modified programs, services and policies and procedures.
Meets with Department Managers to coordinate and communicate departmental programs, services, and policies and procedures.
Resolves complaints and addresses personnel issues as required.
Makes frequent rounds of the facility to inspect linen distribution operations.
Accountable for budget performance.
Responsible for customer and staff satisfaction.
Meet compliance hospital standards including safety, policy and procedures, and all requirements of regulatory and accrediting agencies.
Develop and maintain systems for organizing work and information.
Actively explore ways to improve quality of input and output of work.
Effectively use TDSS computerized system and benchmark reports as necessary.
Establish and maintain effective working relationships with the customers and staff to ensure high customer satisfaction.
Attend and participate in all department and facility in-services, orientations, functions, and other meetings as required.
Participate in hospital committees and patient care teams to improve quality, satisfaction, and safety.
Participate in planning and budgeting for department.
Operate within budget by monitoring and controlling expenses, including capital expenses.