Dispatch Assistant

natgridProd • Webster, MA

3d • $23

About The Position

Handle administrative duties within Dispatch and Scheduling.
Handle administrative duties within Dispatch and Scheduling.
Handle administrative duties within Dispatch and Scheduling.
Maintains applicable records associated with the field work force. For example: maintaining personnel information, schedules, daily work sheets, manpower availability, recording of emergency vacations and sick leave, and other records.
Updating data and running of reports as needed to support Dispatch and Scheduling and Field Operations.
Perform/assist with polling of Field personnel and Dispatch for overtime when directed (combination of manual and/or automated phone calls)
Provide notifications and updates as required to respective internal and external key stakeholders (including customers), regulatory agencies and municipalities (not exclusive to bargaining unit).
Knowledgeable on and able to access information from various customer and dispatching systems.
Interact with other departments that interface with Dispatch and Scheduling.
Provide support as needed to filed crews, call center, dispatch and customers to maximize customer service, safety and reliability (for example: looking up information in customer systems, databases, mapping systems, etc.)
Customer interaction as required.

Requirements

• Ability to use a variety of communication tools in proper manner
• Ability to use telephone regarding customer contacts in an acceptable manner
• Proficient personal computer skills
• Must pass the Clerical Assessment Test and the Dispatch Test
• Must have High School Diploma or equivalent

Responsibilities

• Handle administrative duties within Dispatch and Scheduling.
• Maintains applicable records associated with the field work force.
• Updating data and running of reports as needed to support Dispatch and Scheduling and Field Operations.
• Perform/assist with polling of Field personnel and Dispatch for overtime when directed (combination of manual and/or automated phone calls)
• Provide notifications and updates as required to respective internal and external key stakeholders (including customers), regulatory agencies and municipalities (not exclusive to bargaining unit).
• Knowledgeable on and able to access information from various customer and dispatching systems.
• Interact with other departments that interface with Dispatch and Scheduling.
• Provide support as needed to filed crews, call center, dispatch and customers to maximize customer service, safety and reliability
• Customer interaction as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED