Assistant Manager, Technical Documentation

Universal Orlando • Orlando, FL

22h

About The Position

At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Destinations & Experiences worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry. Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary. Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did. JOB SUMMARY: The Assistant Manager, Technical Documentation is primarily responsible for the coordination of training and guidance programs and supporting initiatives of Core Engineering & Safety. This includes the development and management of accurate and timely reports and tracking systems; entry of ride/show action items and/or processes; and assisting in the development of new training resources as required. Additional responsibilities may include supporting the revisions of controlled documents; organizing and developing scopes of work for projects from multiple disciplines, contract specifications and facility requirements; and, working with the Responsible Individuals (RIs). Working knowledge of multiple disciplines and experience documenting complex systems, including: Show Animation, Show Action Equipment, Ride Conveyance (numerous types), Ride and Show Control Systems, Hydraulic Power Systems, Lighting Systems, Audio Systems, Projection Systems, and/or Special Effects is preferred.

Requirements

• Familiarity with standard concepts, practices and procedures within the construction field.
• Strong and effective communicator, both verbally and written, with ability to interface with various departments of the company, as well as outside vendors and contractors
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Possess good organizational, analytical and problem solving ability.
• Detail oriented with proven ability to orchestrate and execute multiple activities simultaneously in a fast-paced environment using resources effectively and efficiently.
• Represent the company at all times with high moral and ethical conduct.
• Proven ability to work independently with little to no direction and maintain a strong focus on business priorities and be persistent in follow-through.
• Associate’s degree in a Technical Field required.
• Minimum of 3-5 years project management / technical writing / engineering / technical theater related experience; or equivalent combination of education and experience.
• Proficiency in use of Microsoft Office required.

Nice To Haves

• Bachelor’s degree in Business Management preferred.
• 1-2 Years of Theme Park specific experience is highly preferred

Responsibilities

• Initiates and manages various action items or processes required in the administration of training and guidance to project teams.
• Coordinates with other departments as required to ensure full information integration and reviews all training status data in order to report status updates to Engineering & Safety leadership on an on-going basis. Data is critical to monthly senior management reporting.
• Works with Core Engineering & Safety leadership to revise and develop controlled documents, including: specifications, standards, guidance documents, and templates.
• Works with RI’s to review and edit documents such as Scope of Work, Deliverables, and System Requirements Articles using templates and standards while maintaining quality control and consistency.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree