Assistant Manager Supply Chain

James Allen•New York, NY

16h•$70,000 - $80,000

About The Position

Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a "Great Place to Work-Certified™" company. Innovation and brilliance - two things that set us apart. R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is the innovative technology company behind JamesAllen.com & BlueNile.com -- providing e-commerce and supply chain platforms to connect the entire span of the diamond industry's ecosystem, including manufacturers, retailers and consumers. The Assistant Manager, Supply Chain will be responsible for supporting and elevating daily operations across multiple internal and external teams within Supply Chain and Fulfillment. Reporting to the Supply Chain Manager, the Supply Chain Assistant Manager will manage day-to-day operational execution, workflow coordination, cross-functional collaboration, and continuous process improvement initiatives to support both immediate operational demands and long-term efficiency goals. The ideal candidate will have strong operations and supply chain background and proven experience executing in a fast-paced, high-volume environment while demonstrating leadership potential, data-driven decision-making, and the ability to influence cross-functional teams through accountability, structured execution, and a solutions-oriented mindset.

Requirements

3–5+ years of experience in Supply Chain, Operations, Fulfillment, or related operational environments.
1–2+ years of leadership or supervisory experience preferred.
Demonstrated experience managing high-volume workflows with measurable performance impact.
Proven ability to analyze operational data and translate insights into actionable improvements.
Experience working in fast-paced environments with shifting priorities.

Nice To Haves

Advanced proficiency in Microsoft Excel (Pivot Tables, XLOOKUP/VLOOKUP, reporting, dashboards).
Strong analytical and critical-thinking abilities with structured problem-solving approaches.
Operational discipline and attention to detail.
Leadership presence with the ability to influence and guide team members.
Effective written and verbal communication across all levels of the organization.
Ability to manage multiple priorities while maintaining accuracy and accountability.
Collaborative mindset with strong cross-functional coordination capabilities.
Proactive ownership mentality and high level of initiative.

Responsibilities

Support and oversee daily Supply Chain operations, including order flow management, backlog monitoring, vendor coordination, and workflow optimization.
Collaborate across multiple internal departments (e.g., Operations, QC, Customer Service, Fulfillment) and external partners to ensure seamless execution and prevent disruptions.
Monitor operational performance metrics, track volume trends, and maintain structured reporting to support informed decision- making.
Build and maintain tracking tools, dashboards, and reporting mechanisms using advanced Excel functions.
Balance workload across teams to maintain productivity, efficiency, and service-level expectations.
Provide leadership presence on the floor when needed, proactively addressing bottlenecks and supporting issue resolution.
Lead team meetings, operational check-ins, and cross-functional updates with clarity and professionalism.
Support onboarding and training initiatives to ensure team members understand expectations, tools, and workflows.
Provide constructive feedback and coaching to promote accountability and continuous development.
Identify operational inefficiencies and implement structured process improvements to strengthen execution and visibility