Assistant Manager Studio Tour Drivers

NBCUniversal • Universal City, CA

3d • $70,304 - $80,000 • Onsite

About The Position

Responsible for assisting the Studio Tour Driver Manager with managing the Studio Tour Driver staff, Teamsters - Local 399, also includes managing the day-to-day operation of the Studio Tour.

Requirements

• High school education required
• Minimum 3 years of operations management experience in transportation, theme park or hospitality industry, including experience in guest service.
• Valid state driver’s license
• Must be available to work on weekends, holidays and nights as required
• Need to be a quick thinker with the ability to make sound decisions.

Nice To Haves

• Two or four year college degree preferred, or equivalent work experiences required
• Excellent written and oral communication skills to effectively communicate with all levels of the organization
• Thorough knowledge of MS Excel, Work and PowerPoint
• Experience managing in a union environment
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter

Responsibilities

• Assist the Manager in hiring, training and development of Teamsters Local 399 driver staff.
• Responsible for managing all employees by setting work expectations and leadership standards. Offering consistent and timely feedback to hourly staff to ensure effective communication between management and staff.
• Develop and implement programs to improve guest and employee satisfaction. Ensure appropriate and timely investigation of vehicle accidents and response to guest and employee concerns.
• Oversee employee reviews and counseling to ensure all guidelines and policies are followed. Encourages employee development and participate in employee interviews for Lead and Seasonal Supervisor positions.
• Work closely with other unions B-192, Studio Guides and Studio Tour Ambassadors.
• Coordinates and maintains the daily tour route while working with other departments such as Lower Lot, Special Events and Technical Services.
• Serve as designated duty manager for the daily studio tour operation, weekly as scheduled.
• Assists in creating, maintaining and supporting the labor and non-labor budgets.
• Review and approve all hourly staff time and attendance forms for accuracy.
• Provide daily summary of day-to-day operations.
• Work closely with garage personnel on tram and vehicle maintenance.
• Develop and drive programs to build a culture of driver technical proficiency and safety.
• Ensure staff is in compliance with associated DOT, California Ride Safety, and other regulatory requirements.

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees