Assistant Manager Studio Tour Drivers

NBCUniversal•Universal City, CA

2d•Onsite

About The Position

Responsible for assisting the Studio Tour Driver Manager with managing the Studio Tour Driver staff, Teamsters - Local 399, also includes managing the day-to-day operation of the Studio Tour.

Requirements

High school education required
Minimum 3 years of operations management experience in transportation, theme park or hospitality industry, including experience in guest service.
Valid state driver’s license
Must be available to work on weekends, holidays and nights as required
Need to be a quick thinker with the ability to make sound decisions.

Nice To Haves

Two or four year college degree preferred, or equivalent work experiences required
Excellent written and oral communication skills to effectively communicate with all levels of the organization
Thorough knowledge of MS Excel, Work and PowerPoint
Experience managing in a union environment
Strong interpersonal and analytical skills
Proactive thinker/self-starter

Responsibilities

Assist the Manager in hiring, training and development of Teamsters Local 399 driver staff.
Responsible for managing all employees by setting work expectations and leadership standards.
Offering consistent and timely feedback to hourly staff to ensure effective communication between management and staff.
Develop and implement programs to improve guest and employee satisfaction.
Ensure appropriate and timely investigation of vehicle accidents and response to guest and employee concerns.
Oversee employee reviews and counseling to ensure all guidelines and policies are followed.
Encourages employee development and participate in employee interviews for Lead and Seasonal Supervisor positions.
Work closely with other unions B-192, Studio Guides and Studio Tour Ambassadors.
Coordinates and maintains the daily tour route while working with other departments such as Lower Lot, Special Events and Technical Services.
Serve as designated duty manager for the daily studio tour operation, weekly as scheduled.
Assists in creating, maintaining and supporting the labor and non-labor budgets.
Review and approve all hourly staff time and attendance forms for accuracy.
Provide daily summary of day-to-day operations.
Work closely with garage personnel on tram and vehicle maintenance.
Develop and drive programs to build a culture of driver technical proficiency and safety.
Ensure staff is in compliance with associated DOT, California Ride Safety, and other regulatory requirements.