Assistant Manager, Shipping

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. We are looking for a driven, detail-oriented Assistant Shipping Manager to support daily outbound operations in our fast-paced warehouse environment serving high-end furniture customers. This role plays a critical part in ensuring shipments are accurate, on time, and reflective of the premium service standards our customers expect.

Requirements

3+ years of warehouse or logistics experience (shipping leadership preferred)
Experience in load planning, dock management, or transportation coordination
Strong understanding of shipment SLAs and performance metrics
Ability to lead, motivate, and hold teams accountable
Experience working with WMS systems, scanners, and shipping documentation
Strong problem-solving skills and attention to detail
Ability to work flexible hours, including early mornings, evenings, or weekends as required

Nice To Haves

Experience in furniture, home goods, or high-value product distribution
Lean / continuous improvement exposure
Forklift certification
Experience managing KPIs such as on-time departure, load accuracy, damage rates, and productivity

Responsibilities

Supervise and support shipping associates and leads on daily execution
Reinforce strong attendance standards and workforce accountability
Conduct start-of-shift meetings to align on priorities and daily goals
Provide real-time coaching and performance feedback
Step in operationally when needed to remove obstacles and keep the team on track
Support daily load planning and scheduling to ensure efficient outbound flow
Monitor shipment SLAs and ensure all orders depart on time and in full
Validate load completion, accuracy, and proper documentation before release
Oversee staging, scanning, and loading processes
Ensure freight is properly secured, labeled, and handled with care to protect high-value merchandise
Identify process improvement opportunities to enhance efficiency and service
Partner with Picking, Inventory Control, Quality, Sales Support, and Transportation teams to maintain smooth handoffs
Provide support to other departments during volume spikes or operational bottlenecks
Escalate and resolve issues that may impact pickups
Promote and enforce company safety policies and OSHA guidelines
Ensure proper equipment usage and adherence to dock safety standards
Assist in incident reporting and corrective action follow-up
Maintain a clean, organized, and safety-focused shipping dock
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey