Assistant Manager Rides (3rd Shift)

NBCUniversal•Universal City, CA

17d•$75,000 - $105,000•Onsite

About The Position

As the Assistant Manager, Technical Services (Rides), you’ll play a key role in executing the technical operations strategy for our rides and attractions. This position focuses on optimizing labor, coordinating technical teams, and ensuring our attractions are maintained to the highest standards of safety, quality, and guest experience. You’ll provide hands-on leadership and technical expertise across a wide range of systems—including Audio, Special Effects, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, Animated Figures, Ride Mechanical Systems, Ride Control, and Show Control Systems.

Requirements

Bachelor’s degree in Engineering, Business, or a related field—or equivalent experience.
5–7 years of technical/trade experience in a relevant field.
3–5 years of leadership or operations management experience.
Strong organizational, leadership, and problem-solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Willingness to work flexible hours, including weekends and holidays, as needed.
Willingness to work overnight shifts and be physically present on-site as required.

Nice To Haves

Excellent communication and interpersonal skills.
Proven ability to lead teams and work across departments.
Strong time management and multitasking abilities.
Experience in theme park operations or similar environments.
Familiarity with union environments and collective bargaining agreements.
Self-starter with a proactive mindset and attention to detail.

Responsibilities

Lead and coordinate daily technical operations to ensure all rides and attractions are show-ready and open on time.
Assign and support technicians in the setup, maintenance, and repair of ride and show systems.
Conduct regular shift meetings to align teams on priorities, safety, and performance expectations.
Provide mentorship and technical guidance to technicians, fostering a collaborative and motivated team culture.
Lead with integrity and accountability, setting clear expectations and providing consistent support to technicians.
Address performance issues constructively and professionally, including coaching and disciplinary actions when necessary, to foster a respectful and high-performing team environment.
Respond to major ride issues promptly, escalate when necessary, and drive resolution through root cause analysis and corrective action.
Ensure all documentation is completed accurately and on time (e.g., Work Orders, Compliance Reports, Payroll Approvals, Safety Logs).
Collaborate with cross-functional teams, vendors, and contractors to support maintenance and project work.
Partner with senior leadership to communicate system status, risks, and engineering quality.
Monitor labor utilization and manage scheduling, overtime, and compliance with labor agreements.
Support workforce development through training, recognition, and performance feedback.
Uphold company policies and model a positive, solutions-oriented approach in all interactions.
Work an overnight, on-site schedule to support technical operations during non-operational hours.