Rides Lead

Six Flags Career•San Antonio, TX

2d•$15•Onsite

About The Position

As a Rides Team Lead you will assist Ride Supervisors in the day-to-day operation of the Rides Department by promoting teamwork as well as a supportive learning environment for all Team Members.

Requirements

Be at least 16 years of age
A clear demonstration of excellent Guest Service skills and an evident commitment to our Guest First philosophy.
The availability and expectation to work flexible hours for holidays, weekends, and high-volume dates.
A clear commitment to total safety, and a strong, safe background at Fiesta Texas or in the Rides Department.
A Team First attitude and a people-oriented approach to leadership.
Excellent communication skills to include both verbal and written format.
Self-starter ability to anticipate and manage multiple projects of a varied priority through planning and preparation while working with a high level of attention to detail.
Working knowledge of Microsoft Word, Excel and essential computer applications.
A strong performance history at Fiesta Texas, in the Rides Department or other leadership roles.

Nice To Haves

Ability to work at heights of up to 200 ft. is preferred but not required.
Ability to perform quality control test ride throughs of Roller Coasters and Major rides is preferred but not required.
Active membership in the LIT program is recommended but not required to apply.

Responsibilities

Provides first class Guest Service; Interacts and problem solves with Guests who are angry or upset and creates an atmosphere that requires the same of all Team Members.
Practices and upholds complete knowledge of safety requirements and meets all safety standards essential for the position.
Enforces and implements a total safety culture for all Team Members which include developing and enforcing of safety standards, training procedures, and emergency procedures.
Ability to efficiently complete multiple tasks at hand including but not limited to training team members and managing rotations while providing a safe operation of a ride.
Coordinates and trains any and ALL team members on rides and day-to-day operations, including continuous on the job training for the area.
Create and assist with the development of training plans for on-the-job rides training for both short-term and long-term area success.
Team player with professional and friendly interactions among team members, leads, supervisors, and senior leadership team in order to effectively achieve all aspects of the job.
Actively promotes a teamwork mentality and supportive learning environment.
Proactively looks for ways to improve the department and the team through taking initiative and bringing ideas to the department leadership team.
Assists with ensuring appropriate staffing levels are maintained within the Rides Department.
Work alongside leadership and scheduling teams to maintain accurate staffing lines, availabilities and time off requests.
Creates and maintains a strong team environment and crew pride to increase area retention, motivation and morale of Team Members.
Upholds and coach crews on achieving hourly throughput goals and minimizing line wait time efficiently through goal setting and consistent feedback.
Assists with aspects of Ride Operation to include rotations, break assignments, and trainings to ensure the success of their assigned crew and the Rides Department.
Ability to communicate effectively and proactively with guests, team members, and leadership team to effectively pass along information which can include communicating staffing levels, important team member information, and potential safety hazards.
Maintains all programs related to Safety, Friendliness, Cleanliness, Appearance and Enhancing Guest Satisfaction and any programs developed to support the Rides Department.
Assists Ride Supervisors in the day-to-day operation of the Rides Department and Ride Areas.
Performs all other duties as assigned or as necessary to support the Rides Department and Fiesta Texas.
Management reserves the right to change and/or add to these duties at any time.