Dutch Wonderland Rides Manager

Herschend•Lancaster, CA

15d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Rides Manager is responsible for the effective and efficient operation of the entire attractions department. The ideal candidate will be a team player and a strong independent contributor to the overall success of the park. Responsibilities include interviewing, hiring and training employees; staff planning, scheduling, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in accordance with all company policies and applicable laws/regulations. This year-round, full-time position requires open schedule availability during peak season, including extended work hours, evenings, weekends and holidays. We are currently looking for a: Dutch Wonderland Rides Manager Roles & Responsibilities:

Requirements

High School Diploma or equivalent.
5+ years of relevant Amusement Park or Theme Park industry experience.
1+ years of previous managerial experience preferred
Required to successfully complete the International Ride Operator Certification (iROC) course within the first year of employment. Successful course completion is required for this position. There is no cost to the team member for the course.
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to comply with all uniform policies
Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation
Must demonstrate a willingness to learn and ability to follow instructions
Must be guest-focused and also work well with other team members and supervisors
Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
Ability to reach above shoulders throughout the workday
Ability to remain on feet for majority of the workday
Ability to remain sedentary for periods of time, while using a computer
Ability to climb or descend stairs for some coasters, rides, and attractions
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Ability to see details of objects that are more than a few feet away

Nice To Haves

Bachelor’s degree in Business Administration, Management, Hospitality or related discipline preferred.

Responsibilities

Manage all aspects of the Rides team and any other assigned departments
Lead by example, attitude, and as a representation of Dutch Wonderland]’s core values
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with PA State law
Assist with team scheduling and timekeeping activities
Ensure that all rides are being operated within compliance to all state, local, manufacturer, and industry standards
Develop and implement department policies, procedures, and is responsible for the creation and dissemination of department specific handbooks
Coordinate with the ride’s maintenance team on attraction down time, mechanical issues, and ride evacuation procedures
Manage guest feedback and escalates complaints or issues to the proper authorities, when appropriate
Enforce Park policies, ride restrictions, and ride recommendations based on either the manufacturer recommendation or Palace Entertainment standards
Ensure all standard operating procedures are followed for park operation, employee relations, timekeeping, and safety including ensuring all daily, weekly, and monthly documentation is being completed
Periodically facilitates internal audits of the rides team to ensure best practices are being followed
Maintains a sense of calmness and professionalism during tense, escalated or emergency situations
Maintains constant vigilance to identify potential hazards and informs maintenance and Park leadership of these issues
Monitors the weather during daily operations and oversees any necessary ride closures
Ensures that attractions documentation is compliant with ASTM and Company standards
Participate in the Manager on Duty program
All other duties assigned by leadership