Assistant Manager Internal Programs

Durham Exchange Club Industries Inc•Durham, NC

About The Position

Coordinate DECI rehabilitation programs, services and assist with Program Services staff. In cooperation with manager, coordinate all aspects and activities of the Enrichment Center, through subordinates to utilize individuals’ skills and maximize vocational independent living skills achievements. Work cooperatively and professionally with DECI staff, clients, and outside agency personnel. Make sound decisions based on conclusions for which there is little precedent. Consistent diligence related to new opportunities for DECI to provide activity-based services that would benefit DECI clients as well as DECI as new funding or services become available. Oversee assigned caseload of clients, ensuring all documentation, including yearly plans, quarterlies, personal data, and consents are kept up to date and correctly filed electronically. Implement and oversee meaningful day activity curriculums to ensure client engage and satisfaction. Create community engagement activities and classes in the Enrichment Center to further expand the knowledge of DECI services to the community. Sign off and review weekly service grids for all applicable services, ensuring accuracy and standards are met for each. Assist with training new staff with fully understanding expectations related to grid recording and documentation. Assist with coordinating meaningful community outings based on educational opportunities and client interests. Act as a point of contact for other organizations interested in working together on mutual activities. Maintain current knowledge of all applicable laws and regulations. Especially CARF standards and funding agency requirements. Monitor and consult with manager regarding adherence to funding-source requirements. Ensure 100% compliance for all programs and services. Maintain contact and good relations with services agencies, other rehab programs, as well as local and state-wide provider networks. May act as designated representative and spokesperson for DECI at the discretion of Program Services Manager and/or Administration. Follow Programs Services Staff Assistant Manager’s expectations as outlined in the Programs Staff Expectations document. Immediate report concerns or incidents regarding clients or staff to the Program Services Manager. Assist manager in supporting, explaining, and implementing policies, interventions, manuals, and tools to assist staff with client-related issues. Assist with internal programs auditing, peer reviews, and quality improvement efforts; especially around validity of data. Responsible for the accuracy, timeliness, and confidentiality of all information maintained in assigned client files. Assist Program Services Manager with training new hire Service Coordinators and EC staff. Advise manager on staff issues, make recommendations as requested. Assist with staff evaluations, Handle routine personnel issues among staff in accordance with legal standards and DECI procedures. Approve and sign off on EC staff Timesheets, ensuring accuracy and monitoring of PTO accruals. Ensure all assigned staff training and credentialing for Medicaid is kept updated, including quarterly supervisions for all non-QP assigned staff. Seek out development opportunities. Participate in staff development activities. May assist with persons with disabilities, including restraining in an emergency (if NCI certified). Other duties as assigned.

Requirements

Minimum four-year college degree in related field (psychology, rehabilitation, counseling, education, public administration, etc.) and a minimum five years successful supervisory experience in a related position; Master’s degree preferred.
Counseling, teaching and managerial experience with services coordination.
Problem-solving and organizational abilities as evidenced by past experience.
High degree of judgment and ingenuity required in dealing with complex factors not easily evaluated.
Experience with, and commitment to vocational rehabilitation of individuals with disabilities.
Excellent analytical, organizational, leadership and managerial skills.
Initiative and responsibility to deadlines and job demands will be important.
Flexibility to adapt to varied requests & interrupted schedules.
Excellent communication skills, ability to work cooperatively with all levels of individuals.
Ability to provide conflict resolution and remain unbiased.
Familiarity with funding sources, grant writing and programs/services proposals.
Knowledge of rehabilitation programs/resources, community resources, support service agencies and applicable industry & government regulations.
A valid driver's license and reliable transportation.
A personal vehicle may be needed for some tasks.

Responsibilities

Coordinate DECI rehabilitation programs, services and assist with Program Services staff.
Coordinate all aspects and activities of the Enrichment Center, through subordinates to utilize individuals’ skills and maximize vocational independent living skills achievements.
Work cooperatively and professionally with DECI staff, clients, and outside agency personnel.
Make sound decisions based on conclusions for which there is little precedent.
Consistent diligence related to new opportunities for DECI to provide activity-based services that would benefit DECI clients as well as DECI as new funding or services become available.
Oversee assigned caseload of clients, ensuring all documentation, including yearly plans, quarterlies, personal data, and consents are kept up to date and correctly filed electronically.
Implement and oversee meaningful day activity curriculums to ensure client engage and satisfaction.
Create community engagement activities and classes in the Enrichment Center to further expand the knowledge of DECI services to the community.
Sign off and review weekly service grids for all applicable services, ensuring accuracy and standards are met for each.
Assist with training new staff with fully understanding expectations related to grid recording and documentation.
Assist with coordinating meaningful community outings based on educational opportunities and client interests.
Act as a point of contact for other organizations interested in working together on mutual activities.
Maintain current knowledge of all applicable laws and regulations.
Monitor and consult with manager regarding adherence to funding-source requirements.
Ensure 100% compliance for all programs and services.
Maintain contact and good relations with services agencies, other rehab programs, as well as local and state-wide provider networks.
May act as designated representative and spokesperson for DECI at the discretion of Program Services Manager and/or Administration.
Follow Programs Services Staff Assistant Manager’s expectations as outlined in the Programs Staff Expectations document.
Immediate report concerns or incidents regarding clients or staff to the Program Services Manager.
Assist manager in supporting, explaining, and implementing policies, interventions, manuals, and tools to assist staff with client-related issues.
Assist with internal programs auditing, peer reviews, and quality improvement efforts; especially around validity of data.
Responsible for the accuracy, timeliness, and confidentiality of all information maintained in assigned client files.
Assist Program Services Manager with training new hire Service Coordinators and EC staff.
Advise manager on staff issues, make recommendations as requested.
Assist with staff evaluations, Handle routine personnel issues among staff in accordance with legal standards and DECI procedures.
Approve and sign off on EC staff Timesheets, ensuring accuracy and monitoring of PTO accruals.
Ensure all assigned staff training and credentialing for Medicaid is kept updated, including quarterly supervisions for all non-QP assigned staff.
Seek out development opportunities. Participate in staff development activities.
May assist with persons with disabilities, including restraining in an emergency (if NCI certified).
Other duties as assigned.