Assistant Manager – Guest Experience & Operations (Laser Tag Arena)

Battle House Laser Tag • Wake Forest, NC

2d • Onsite

About The Position

As an Assistant Manager, you’ll ensure a smooth operation, deliver five-star guest experiences, and support the GM in overseeing day-to-day activities. You’ll coach staff, solve problems quickly, and help maintain a safe, clean, and organized arena for our players.

Requirements

• Experience as an assistant manager, shift lead, or supervisor
• Strong hospitality/customer service background
• Excellent communication and leadership skills
• Organized, reliable, and able to multitask
• Comfortable in a fast-paced environment
• Evening/weekend availability required

Nice To Haves

• Entertainment or recreation experience is a bonus

Responsibilities

• Lead shifts and supervise staff across front desk + arena
• Provide exceptional customer service and resolve guest concerns
• Oversee check-in, reservations, and group events
• Assist with scheduling, training, and team development
• Manage opening/closing routines and cash handling
• Maintain facility safety, cleanliness, and equipment readiness
• Support large groups, parties, and corporate events

Benefits

• Competitive pay with advancement potential
• Flexible full-time or part-time opportunities
• Veteran-owned company with strong culture and values
• A fun, friendly work environment
• Free gameplay + team perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed