Technical Manager, Guest Experience Operations

IHG•Atlanta, GA

4h•$106,000 - $110,000•Hybrid

About The Position

Lead aspects of the software development lifecycle, including requirements analysis, solution design and implementation, troubleshooting, and maintaining technical documentation. Your day to day Contribute to technical and architectural direction, including design, methodology, and solution approach for current and future initiatives. Design and implement solutions that follow team development standards, coding conventions, and established corporate best practices. Partner with product owners and technical teams to understand stakeholder needs and translate requirements into scalable, maintainable solutions. Maintain accurate and up-to-date application diagrams and technical documentation. Use working knowledge of tools such as SQL and system configurations to support troubleshooting and technical investigations with internal and vendor teams. Lead and support user acceptance testing and performance or stress testing to ensure solution quality, reliability, and scalability. Proactively drive continuous improvement by analyzing user feedback, system performance metrics, and identifying enhancement opportunities. Perform impact analysis for proposed process or system changes, assessing downstream effects, risks, and implementation considerations to inform decision-making.

Requirements

Bachelor’s or Master’s degree in a relevant field, or an equivalent combination of education and related professional experience.
5–7 years of relevant professional experience, including hands-on involvement with data-related processes or systems.
Working knowledge of common software architectures, development methodologies, and system design principles.
Experience contributing to architectural and system design discussions and implementations.
Understanding of structured analysis and technical design techniques, with solid analytical and problem-solving skills.
Ability to perform root-cause analysis, evaluate problems, explore alternatives, and develop practical, well-reasoned solutions to meet business and technical needs.
Proficiency in SQL and data modeling, with experience working with data for analysis and reporting purposes.
Demonstrated ability to learn and understand underlying technical processes, with strong attention to detail and the ability to manage multiple tasks and priorities.

Responsibilities

Contribute to technical and architectural direction, including design, methodology, and solution approach for current and future initiatives.
Design and implement solutions that follow team development standards, coding conventions, and established corporate best practices.
Partner with product owners and technical teams to understand stakeholder needs and translate requirements into scalable, maintainable solutions.
Maintain accurate and up-to-date application diagrams and technical documentation.
Use working knowledge of tools such as SQL and system configurations to support troubleshooting and technical investigations with internal and vendor teams.
Lead and support user acceptance testing and performance or stress testing to ensure solution quality, reliability, and scalability.
Proactively drive continuous improvement by analyzing user feedback, system performance metrics, and identifying enhancement opportunities.
Perform impact analysis for proposed process or system changes, assessing downstream effects, risks, and implementation considerations to inform decision-making.