Assistant Manager-Front End
About The Position
The Front-End Manager will supervise all front-end staff and perform administrative tasks assigned by the store manager. Supervisory Responsibilities: · Oversee the daily workflow of the front-end staff. Schedules staff to ensure efficient customer service. · Lead the store in all corporate assigned programs and policies. · Recommends discipline and termination of employees by partnering with their Store Management as needed and in accordance with policy. Duties/Responsibilities: · Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests. · Assist the store manager with the weekly workbook and other paperwork as assigned. · Continually trains and supports front-end staff and cash office procedures. · Responsible for all front-end ordering, stocking and merchandising. · Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot. · Ensures all front-end supplies and Ice are full. · Performs other related duties as required. More Requirements/Responsibilities
Requirements
- Exceptional customer service and managerial skills
- Excellent verbal and written communication skills
- Excellent organizational and time-management skills
- Ability to prioritize tasks and to delegate them when appropriate
- High School Diploma or Equivalent
- At least one year of experience in a retail environment, preferably in customer service, with increasing levels of responsibility
- Must be able to lift up to 50 pounds at times
- Must be able to traverse and access all areas of the supermarket
Responsibilities
- Supervise all front-end staff
- Perform administrative tasks assigned by the store manager
- Oversee the daily workflow of the front-end staff
- Schedule staff to ensure efficient customer service
- Lead the store in all corporate assigned programs and policies
- Recommend discipline and termination of employees by partnering with their Store Management as needed and in accordance with policy
- Ensure consistent, efficient, pleasant customer experiences
- Resolve any customer service issues, complaints, or requests
- Assist the store manager with the weekly workbook and other paperwork as assigned
- Continually train and support front-end staff and cash office procedures
- Responsible for all front-end ordering, stocking and merchandising
- Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot
- Ensure all front-end supplies and Ice are full
- Perform other related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
