Assistant Front End Manager

SACRAMENTO NATURAL FOODS CO-OP•Sacramento, CA

About The Position

The Assistant Front End Manager is responsible for overseeing and directing all aspects of Front End operations in the absence of and per the direction of the Front End Manager. The Front End Assistant Manager ensures accurate and efficient customer check-out, proper cash handling, and consistently phenomenal customer service. This position upholds management best practices, develops and mentors department personnel, adheres to labor guidelines, and ensures others maintain compliance with policy and procedures by establishing clear expectations. This position also supports the Front End Manager in accountability practices including the development and carrying out of department procedures for customer service, department conditions, staff supervision, safety, productivity, and other workplace conditions in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity.

Requirements

3+ years’ previous experience cash handling in a retail setting.
Comprehend complex instructions, correspondence, and memos.
Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
Effectively present information in one-to-one and small group situations to employees and customers.
Add and subtract two digit numbers and multiply and divide with 10’s and 100’s mentally.
Perform these calculations using units of U.S. currency and weight, volume, and distance measurements.
Apply common sense understanding to carry out detailed written or oral instructions.
Deal with problems involving a few concrete variables in standardized situations.
Prioritize work tasks, multi-task, and maintain focus.
Create, implement and improve procedures.
Use Point of Sale, Microsoft® Excel, Word, Email, website, and time clock software proficiently.

Nice To Haves

Ability to maintain a calm demeanor in the face of difficult customer situations.
Experience working with a large and diverse team of staff members.
Experience coaching and developing staff members, including engaging with staff on performance.
Adaptability in high-stress or ever-changing environments.

Responsibilities

Uphold all Co-op policies, procedures and expectations.
Under the direction of the Front End Manager, ensure the Front End department operates effectively and efficiently; facilitate day-to-day operation and guarantee performance standards are met and that employees consistently work towards their ideal and peak performance.
Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op’s customer service standards.
Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
Maintain a calm and friendly demeanor with all customers and in all situations.
Verify and reconcile tills for each cashier shift and report deposit activity through the point of sale system.
Prepare and verify that each starting till has specified levels of coin and currency and provide coin and currency to each cashier as needed throughout the shifts.
Make daily change orders as needed.
Verify and maintain cashier deposit and properly account for all cash on hand.
Collect drops from cashiers and document in the deposit log.
Handle daily bank deposits and incoming change orders as needed.
Reconcile and balance the safe for accuracy.
Reallocates labor as needed to meet operating needs and in a manner that upholds Co-op standards. Ensures helper clerks and cashiers are taking their scheduled breaks and makes changes to break schedules to meet the needs of the Co-op and in a manner that upholds standards.
Provide authorization for returns, refunds and check approvals and suspended orders for cashiers as needed.
Report any situations of concern to the Front End Manager and appropriate management personnel.
Monitor and ensure that cashiers keep work areas neat, clean and orderly.
Take inventory of front end tools and equipment on a routine basis.
In collaboration with the Front End Manager; create, develop, communicate, implement, audit, and evaluate operating standards and procedures and make adjustments as needed.
Know and adhere to all aspects of the Employee Handbook, current policies and procedures, safety programs, and collective bargaining agreements.
Establish clear expectations for direct reports and support direct reports to ensure expectations are exceeded.
Delegate and assign tasks for department personnel as needed and ensure tasks are completed.
Provide adequate and timely communication with the Front End Manager and other Assistant Managers in regards to problems/concerns, opportunities, recognition, and other matters of importance.
Supervise work performance and conduct of personnel and support the Co-op’s performance management practices as needed and in accordance with Co-op policies, procedures, labor and legal guidelines.
Model behaviors that support the values of the Co-op, through supportive and participatory leadership, promoting cooperation, team building, and motivating employees to achieve goals.
Immediately address and report concerns with employee behaviors or work performance to the Front End Manager and support them in investigating and addressing the concern appropriately.
Cooperate with the Front End Manager as needed to assist with employees’ contribution to the overall departmental goals and vision for the co-op.
Monitor and help ensure that Front End staff are properly attired, including apron and nametag, and are mentally and physically prepared for work duty upon arrival.
Help create and facilitate training for employees that enhance and build upon their skills, knowledge and abilities. Ensure new hires are trained appropriately and effectively.
Contribute to regular performance evaluations and provide coaching as needed.
Support the Co-op’s security and safety protocols and establish strong departmental control measures.
Note absences, tardiness, shift changes, and other variances or patterns according to procedure. Reallocate labor as needed to meet operating needs.
Coordinate and authorize breaks for cashiers in accordance with Co-op policy, collective bargaining agreement, and the needs of the Front End.
Assist Front End Manager with point of sale system as needed.
Order and maintain adequate supplies at each cashier station.
Support recruitment practices by screening and interviewing applicants per management’s direction.
Support Sacramento Natural Foods Co-op’s marketing and outreach initiatives and contribute to marketing, outreach, and events as requested.
Model communications with staff that are timely, clear, direct, and respectful.
Model leadership behaviors to motivate staff and encourage teamwork.
Treat staff equitably, fairly, consistently, and with respect.
Hold and facilitate routine meetings with staff that engage them in their daily work and reiterate standards and expectations per the Front End Manager’s direction.
Work with the Front End Manager on scheduling needs and budgeting as requested.
Follow established Co-op policies and procedures in all matters relating to cash handling and financial transactions.
Assist in inventory counts, storewide cleaning, and other projects as needed.
Attend meetings and events as requested.
Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
Maintain working knowledge of and ability to perform all duties of direct reports.
Demonstrate support for the cooperative values and principles daily.
Compile information and contribute to reports as needed.
Perform other duties and work in other departments as assigned.
Know and uphold the Co-op Manager General Responsibilities daily.
Must be available to work hours based on the needs of the business and their department.