Assistant Manager, Discovery Shop

American Chemical Society•Sunnyvale, CA

21h•Onsite

About The Position

Reporting to the Manager, Discovery Shop, the Assistant Manager, Discovery Shop partners closely with their leader to oversee the daily operations of a retail resale (thrift) store with revenues of $500,000 to $750,000. This role plays a key part in leading a small, employed staff (2-4) and a very large group of volunteers (50+) to drive sales performance, surpass revenue goals, maintain high operational standards, and deliver an exceptional customer and donor experience. Key responsibilities include coordinating volunteer and staff scheduling, delivering comprehensive onboarding and training for new team members, sourcing donations and actively contributing innovative ideas to support store growth and community engagement. The Assistant Manager, Discovery Shop takes a proactive leadership role by collaborating with their leader, making suggestions, and taking appropriate, independent action. In their leader’s absence, this role assumes leadership of the shop and ensures seamless continuity in leadership, operations, and customer service. This role is instrumental in creating a positive, customer-focused atmosphere while upholding the values and mission of the American Cancer Society.

Requirements

High School Diploma or Equivalent
2 or more years working in retail/service industry
Valid driver’s license required
Vaccine Requirement(s): As required by government agencies for those working with the public
Excellent communication and customer service skills.
Strong leadership, communication, and organizational skills.
Ability to multitask in a fast-paced retail environment.
Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook)
Ability to learn and utilize retail software such as Point of Sale and reporting tools.

Nice To Haves

leadership role a plus
Prior resale, specialty, customer support, or merchandising experience a plus
Bachelor's Degree

Responsibilities

Provide leadership and operational oversight for all aspects of daily store functions, including donation acquisition and processing, sales floor merchandising, and layout optimization.
Ensure consistent execution of operational best practices across departments to maximize productivity, customer satisfaction, and overall store performance.
Elevate the overall customer experience by championing Discovery Shop best practices.
Consistently deliver exceptional service to both customers and donors, serving as a role model for staff and volunteers.
Partner with manager to recruit, onboard, manage, develop, and retain a diverse and engaged, employed staff and volunteer workforce to ensure seamless store operations.
Partner with the store manager to coordinate volunteer shift calendar, recognition initiatives to boost volunteer engagement, and long-term retention.
Assist with onboarding and training programs to ensure support staff and volunteers are trained and aligned with organizational goals.
In collaboration with the store manager, support the development and execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
Collaborate with the store manager and marketing to create assigned email, SMS, engaging social media content and other content to raise the store profile, drive sales, support the organization initiatives.
Effectively communicate the mission of the American Cancer Society to customers and donors, while providing clear information about its toll-free helpline and the direct services available to the community.
Cultivate strategic relationships within the community to increase donations and elevate the visibility and reputation of the Discovery Shop brand as assigned.