Assistant Manager, Discovery Shop

American Chemical Society•Los Altos, CA

8d•$30

About The Position

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. Assistant Manager is responsible for supporting the Store Manager in the daily business operations of a retail store. General tasks include supervising employees and or volunteers, communicating with and helping customers and carrying out directives given by the manager. When appropriate, fill in for Senior Manager reinforcing policies and procedures as well as making decisions regarding merchandise pricing questions and merchandise related customer issues. Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance Writing reports for manager. Schedule and coordinate meetings. Solving customer complaints and answering customers' questions. Participate in recruitment and dismissal processes. Smooth out problems within the workplace. Address employee and customer concerns. Develop strategies for better workplace efficiency and goal achievement. Email and phone correspondence. Liaise between managers, customers and employees. Provide direction to staff and provide accountability. Monitor spending patterns and budget as appropriate. Service all customers through welcome greetings, merchandise sales, cashiering, merchandise bagging and carry-out assistance to the customer’s vehicle. Service all donors by receiving donations, carry-in assistance from the donor's vehicle, placing donations in designated areas, providing donation receipts and processing receipts with donations. Service all volunteers through internal operational support. Accountable to support manager in the training of staff and volunteers on all store opening and closing procedures including cash register drawer counts and end of day income reporting. Assign staff or volunteers as appropriate to ensure opening, ongoing and end of day appearance of sales floor, including dressing room cleanout, dusting, vacuuming, straightening racks and fixtures and refreshing depleted displays is completed daily. Assign staff or volunteers as appropriate to ensure donations cycle is completed daily, including sorting, steaming, pricing and placing merchandise on sales floor. Thorough understanding of POS systems and operations. Ability to develop trainings for volunteers on all aspects of operations. Consistently adhere to all Discovery Shop Standard Operating Procedures. Consistently develop business plan with the manager in the procurement quality donations for a constant flow of merchandise to the sales floor.

Requirements

Retail experience working with customers, sales, cashiering and merchandising
Experience working with apparel, furniture, collectibles and home decor
Great people skills working with diverse populations
Excellent communication and customer relations skills
Comfortable with multi-tasking responsibilities while remaining focused, productive and calm
Team player, willing to do what is necessary to get the job done

Responsibilities

supporting the Store Manager in the daily business operations of a retail store
supervising employees and or volunteers
communicating with and helping customers
carrying out directives given by the manager
fill in for Senior Manager reinforcing policies and procedures
making decisions regarding merchandise pricing questions and merchandise related customer issues
Recruiting and training new sales staff
assigning specific tasks to other sales staff
monitoring the team's sales performance
Writing reports for manager
Schedule and coordinate meetings
Solving customer complaints and answering customers' questions
Participate in recruitment and dismissal processes
Smooth out problems within the workplace
Address employee and customer concerns
Develop strategies for better workplace efficiency and goal achievement
Email and phone correspondence
Liaise between managers, customers and employees
Provide direction to staff and provide accountability
Monitor spending patterns and budget as appropriate
Service all customers through welcome greetings, merchandise sales, cashiering, merchandise bagging and carry-out assistance to the customer’s vehicle
Service all donors by receiving donations, carry-in assistance from the donor's vehicle, placing donations in designated areas, providing donation receipts and processing receipts with donations
Service all volunteers through internal operational support
Accountable to support manager in the training of staff and volunteers on all store opening and closing procedures including cash register drawer counts and end of day income reporting
Assign staff or volunteers as appropriate to ensure opening, ongoing and end of day appearance of sales floor, including dressing room cleanout, dusting, vacuuming, straightening racks and fixtures and refreshing depleted displays is completed daily
Assign staff or volunteers as appropriate to ensure donations cycle is completed daily, including sorting, steaming, pricing and placing merchandise on sales floor
Thorough understanding of POS systems and operations
Ability to develop trainings for volunteers on all aspects of operations
Consistently adhere to all Discovery Shop Standard Operating Procedures
Consistently develop business plan with the manager in the procurement quality donations for a constant flow of merchandise to the sales floor