Assistant Manager, Discovery Shop
About The Position
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. Assistant Manager is responsible for supporting the Store Manager in the daily business operations of a retail store. General tasks include supervising employees and or volunteers, communicating with and helping customers and carrying out directives given by the manager. When appropriate, fill in for Senior Manager reinforcing policies and procedures as well as making decisions regarding merchandise pricing questions and merchandise related customer issues. Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance Writing reports for manager. Schedule and coordinate meetings. Solving customer complaints and answering customers' questions. Participate in recruitment and dismissal processes. Smooth out problems within the workplace. Address employee and customer concerns. Develop strategies for better workplace efficiency and goal achievement. Email and phone correspondence. Liaise between managers, customers and employees. Provide direction to staff and provide accountability. Monitor spending patterns and budget as appropriate. Service all customers through welcome greetings, merchandise sales, cashiering, merchandise bagging and carry-out assistance to the customer’s vehicle. Service all donors by receiving donations, carry-in assistance from the donor's vehicle, placing donations in designated areas, providing donation receipts and processing receipts with donations. Service all volunteers through internal operational support. Accountable to support manager in the training of staff and volunteers on all store opening and closing procedures including cash register drawer counts and end of day income reporting. Assign staff or volunteers as appropriate to ensure opening, ongoing and end of day appearance of sales floor, including dressing room cleanout, dusting, vacuuming, straightening racks and fixtures and refreshing depleted displays is completed daily. Assign staff or volunteers as appropriate to ensure donations cycle is completed daily, including sorting, steaming, pricing and placing merchandise on sales floor. Thorough understanding of POS systems and operations. Ability to develop trainings for volunteers on all aspects of operations. Consistently adhere to all Discovery Shop Standard Operating Procedures. Consistently develop business plan with the manager in the procurement quality donations for a constant flow of merchandise to the sales floor.
Requirements
- Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Being resilient - Rebounds from setbacks and adversity when facing difficult situations.
- Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.
- Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
- Builds effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Drives results - Consistently achieves results, even under tough circumstances.
- Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Persuades - Uses compelling arguments to gain the support and commitment of others.
- Retail experience working with customers, sales, cashiering and merchandising.
- Experience working with apparel, furniture, collectibles and home decor.
- Great people skills working with diverse populations.
- Excellent communication and customer relations skills.
- Comfortable with multi-tasking responsibilities while remaining focused, productive and calm.
- Team player, willing to do what is necessary to get the job done.
Responsibilities
- Supporting the Store Manager in the daily business operations of a retail store.
- Supervising employees and or volunteers
- Communicating with and helping customers
- Carrying out directives given by the manager
- Fill in for Senior Manager reinforcing policies and procedures as well as making decisions regarding merchandise pricing questions and merchandise related customer issues.
- Recruiting and training new sales staff
- Assigning specific tasks to other sales staff
- Monitoring the team's sales performance
- Writing reports for manager
- Schedule and coordinate meetings
- Solving customer complaints and answering customers' questions
- Participate in recruitment and dismissal processes
- Smooth out problems within the workplace
- Address employee and customer concerns
- Develop strategies for better workplace efficiency and goal achievement
- Email and phone correspondence
- Liaise between managers, customers and employees
- Provide direction to staff and provide accountability
- Monitor spending patterns and budget as appropriate
- Service all customers through welcome greetings, merchandise sales, cashiering, merchandise bagging and carry-out assistance to the customer’s vehicle
- Service all donors by receiving donations, carry-in assistance from the donor's vehicle, placing donations in designated areas, providing donation receipts and processing receipts with donations
- Service all volunteers through internal operational support
- Accountable to support manager in the training of staff and volunteers on all store opening and closing procedures including cash register drawer counts and end of day income reporting
- Assign staff or volunteers as appropriate to ensure opening, ongoing and end of day appearance of sales floor, including dressing room cleanout, dusting, vacuuming, straightening racks and fixtures and refreshing depleted displays is completed daily
- Assign staff or volunteers as appropriate to ensure donations cycle is completed daily, including sorting, steaming, pricing and placing merchandise on sales floor
- Thorough understanding of POS systems and operations
- Ability to develop trainings for volunteers on all aspects of operations
- Consistently adhere to all Discovery Shop Standard Operating Procedures
- Consistently develop business plan with the manager in the procurement quality donations for a constant flow of merchandise to the sales floor.
Benefits
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
- Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
