Assistant Installation Manager

Empire Today•Los Angeles, CA

57d

About The Position

Ready to grow your career? Empire Today is seeking an Assistant Installation Manager to join our highly creative, cutting-edge marketing team. The Assistant Installation Manager (AIM) manages installation projects for the in-home and business-to-business installed flooring sales of the company. This includes ensuring product, supplies, and related items and installation contractor resources are properly allocated for each project, managing and directing the installation resource allocation and customer expectations before, during and upon completion of installation, and analyzing adjustments and solutions appropriate to achieve flooring project success.

Requirements

High School Diploma or equivalent
Valid Driver's License
Strong computer systems skills including all Microsoft applications and order management software programs
Proficient in the fundamentals of carpet and flooring installations
Strong ability to effectively communicate in written, verbal and presentation formats
Strong problem solving and negotiation skills
Team Player and supports positive subcontractor rapport

Nice To Haves

Bilingual fluency in English and Spanish preferred
Working knowledge of home improvement codes, permitting and licensing requirements is preferred
Experience with material take-offs, additions and estimating competency is a plus

Responsibilities

Locate, evaluate and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
Liaise between managers, customers and employees.
Regularly evaluates customer satisfaction of subcontractors' installation work product and makes recommendations for continued allocation of opportunities.
Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement.
Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations utilizing Empire systems.
Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
Ensure timely loadout of installation subcontractors through process management.
Collaborate with customers, installer subcontractors, customer service and management to solution customer complaints relative to installation.
Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
Engage with Installation contractors, at job sites, to resolve customer issues, troubleshoot technical questions and address customer change orders.
Approve or decline subcontractor change order requests in a timely manner.
Manage the scope and monetary impact of change orders with customers and gain approval to proceed-- securing payment for added installation scope from customers, updating paperwork and facilitating payment processing.
Perform job-site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions.
Coach installer subcontractors to ensure that Empire achieves customer delivery expectations.
Setting, adjusting and approving installer subcontractor labor pay additional charges for scope changes on-site at customer locations.
Handling installer subcontractor complaints and grievances promptly.
Controlling the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire's systems of that inventory.
Providing for the safety and security of employees, installer subcontractors and Empire property during loadout.
Monitoring policy and safety compliance measure adherence during loadout.
Assist with other market initiatives under the direction of the General Manager.
Perform other functions as necessary or as assigned.