The Installation Manager plays a vital role in managing the daily operations to ensure a seamless customer experience. They must be determined for greatness and expect the same from their team. Installation Manager will assign the best installer for the job, conduct site inspections, offer quick resolutions, and recruit new crews. The Installation Manager should have a prominent level of customer service skills and be extremely personable, as they will be responsible for developing relationships with customers and our vendors. Their focus is to be helpful. The Installation Manager has a variety of duties and responsibilities that include, but are not limited to, the following: Ensures all jobs are scheduled with proper coverage and workload Manages the on-boarding of new crews Monitors performance of installers by conducting job site inspections Ensures complete customer satisfaction by following up with customers and offering fast resolution Provides everyday leadership Builds and maintains a strong relationship with customers Approves and submits weekly installer payroll Upholds and serves Keller Interiors vision values, and purpose Performs other duties as assigned Support operations in the achievement of 86% LTR (Likelihood to Recommend), 100% Insurance Compliance All other tasks as assigned