Installation Manager

Ferguson Enterprises • Bartlett, TN

4d

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is seeking an Installation Manager to join our operations team! The candidate can work at our Memphis Shelby Oaks location. General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions. This includes providing competent installation capacity to support the sales of finished goods and ensuring that existing program tools and processes are consistently implemented to maintain program integrity.

Requirements

• 2+ years experience preferred with duties in routing, scheduling, or appliance installation or 3 years installing appliances as a lead.
• Demonstrated experience using standard hand tools, electric tools and motorized and/or manual lifting devices
• Continued focus on improving system efficiencies and business practices
• Excellent customer service skills a must
• Attention to detail, shown integrity and professionalism
• Proficiency in Microsoft Office: Excel, Word, PowerPoint and Outlook
• Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required

Responsibilities

• Direct Reports: 4 Installation Technicians and 1 Installation Coordinators
• Support outside sales and showroom consultants to help secure new business
• Work across multiple KOB's - appliances, cabinets, and lighting
• Manages vendor relations regarding pricing and products
• Lead appliance install tech's, delivery, and installation coordinator associates
• Leads outside contractors if project activities are sub-contracted
• Consult with associates and customers at job sites
• Perform quality checks on the installation work to ensure accurate installation practices are used
• Verify that all paperwork and documentation related to the installation is completed and accurate
• Manage installation related issues and provide solutions
• Plan, schedule, or coordinate project activities to meet timelines
• Direct or coordinate activities of project personnel
• Work with branch trainer and manager(s) to ensure delivery and install processes are maintained
• Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team
• Conduct regular associate meetings
• Represent the organization to customers, associates and leadership as needed

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed