Assistant III- Referral Center- FT Day Shift

University of California, Irvine • Irvine, CA

7d

About The Position

Position Summary:
Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.

Requirements

• Working knowledge of MS Office products
• Understanding of medical terminology as well as insurance programs and payors
• Must demonstrate customer service skills appropriate to the job
• Minimum 6 months recent experience working in the Healthcare field directly related to referrals, authorizations, medical billing, etc.
• Minimum 2 years experience in a customer service position within a healthcare environment
• Knowledge of hospital based registration/scheduling system to register patients
• General knowledge of ICD10 and CPT codes.
• Excellent written and verbal communication skills in English
• Ability to work weekends, holidays, and evenings
• Ability to problem solve, negotiate and research for answers
• Ability to maintain a work pace appropriate to the workload
• Ability to interpret and understand various medical insurance plans and make accurate determinations regarding coverage
• Ability to establish and maintain effective working relationships across the Health System
• Ability to effectively communicate in a clear and concise manner
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Nice To Haves

• Previous call center experience
• Experience with EPIC and/or OnBase.
• Bilingual skills in English and Spanish and/or Vietnamese
• 1 to 2 years experience in a Healthcare field directly related to referrals, authorizations, medical billing, etc.

Benefits

• We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees