Assistant II- Referral Center- FT Day Shift
About The Position
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit www.ucihealth.org. Position Summary: Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.
Requirements
- Working knowledge of MS Office products
- Understanding of medical terminology as well as insurance programs and payors
- Minimum 1 to 2 years experience in a Customer Service position within the health care environment
- Knowledge of hospital based registration/scheduling system to register patients
- Demonstrated skill to communicate via telephone and handle extremely high volume of phone calls
- Ability to problem solve, negotiate and research for answers
- Ability to effectively communicate in a clear and concise manner
- Ability to appropriately deal with stressful situations and individuals while remaining calm and professional
Nice To Haves
- Previous call center experience
- Bilingual skills in English and Spanish and/or Vietnamese
Benefits
- We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
