Assistant II, Human Resources

Austin Community College • Austin, TX

1d • Onsite

About The Position

Provides customer service and serves as a main contact point for applicants seeking employment with the College. Performs various aspects of the hiring process, including employee onboarding and position close-out procedures. Responsible for pre-employment and administrative duties to support office operations.

Requirements

• Understands and performs administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Apply principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• Knowledge of basic principles of college-level administration.
• Effective communication techniques and strategies.
• Ability to operate standard office equipment including computers, telephones, copiers, and scanners.
• Ability to follow and apply knowledge of college policies and procedures.
• Maintain schedules effectively.
• Effective communication skills.
• Adherence to confidentiality laws.
• Proficiency word processing and spreadsheets.
• Ability to manage time effectively and prioritize tasks.
• Demonstrated organizational skills to handle multiple responsibilities.
• Ability to work independently and within a team.
• Associate degree.
• One (1) year of related work experience.

Nice To Haves

• High School Equivalency plus three (3) years of related experience may satisfy the minimum requirements.

Responsibilities

• Provides customer service by assisting applicants, employees, and supervisors; responds to inquiries and provides accurate and timely information.
• Supports employment processes, including onboarding, employee changes, and employment verifications, following established procedures.
• Prepares and sends correspondence and notifications to applicants and employees.
• Performs administrative duties to support daily office operations.
• Gathers information, prepares routine reports, and reviews data for accuracy.
• Assists with the new hire onboarding process and helps welcome new employees.
• Assists with orientation sessions, departmental events, and other activities as needed.
• Provides support for projects, research, and process-related tasks.
• Processes unemployment claims, credential verifications, faculty fingerprinting, and employment verifications in accordance with applicable procedures.
• Assists with staff training activities and the implementation of programs and processes.
• Maintains records and completes transactions in HR systems (e.g., creating employee accounts and positions, processing employee updates).
• Assists with employee separation and offboarding processes in accordance with established guidelines.
• Maintains quality service by following organizational standards and procedures.
• Performs other duties as assigned to support team and departmental needs.

Benefits

• Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment.
• Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees