Assistant HVAC Service Manager

Work With Your Handz•Springfield, VA

19h•$78,000 - $84,000

About The Position

Our client has been a trusted mechanical contractor in the Northern Virginia area since 1976. They specialize in providing high-quality services and repairs, ensuring our customers receive reliable and efficient solutions for their Heating and Air Conditioning needs. Join their value-driven and team-oriented company where your growth is fostered, performance is rewarded, and you join a team with a history of long-term employee tenure. We are seeking a dedicated Assistant HVAC Service Manager to join our team. In this role, you will oversee the daily operations of our service department, ensuring exceptional customer service and efficient workflow. Your leadership will be vital in maintaining our reputation for quality and reliability. This is an ideal opportunity for an experienced commercial HVAC technician ready to step into a key management role and train the next generation of experienced professionals.

Requirements

A minimum 8+ years of HVAC field experience as a commercial HVAC Service Technician or similar position
Proven experience in service management or a similar supervisory role within the commercial HVAC industry (Assistant Manager, Service Lead, Dispatch Supervisor, etc.) a huge plus
Strong knowledge of commercial HVAC equipment maintenance, diagnostics, and repair processes.
Excellent MS Office and Excel experience is required for reporting and data management.
Excellent communication skills to interact effectively and professionally with customers, senior management, and team members.
Ability to effectively lead, motivate, and develop a team of technical professionals.
Experience with service writing software is preferred.
Strong organizational skills with a keen attention to detail.

Responsibilities

Manage the day-to-day operations of the service department to ensure efficiency, productivity, and adherence to company standards.
Supervise and actively train service staff, providing mentorship and technical support to ensure the delivery of excellent customer service.
Oversee the service writing processes, guaranteeing accurate and thorough documentation of all services provided and parts utilized.
Coordinate and monitor vehicle maintenance schedules and manage repair workflows effectively to maximize technician productivity.
Monitor equipment diagnostics and repair processes to ensure timely and accurate solutions for customers.
Maintain a safe, organized, and compliant work environment for all staff, upholding company and industry standards.
Utilize MS Office and Excel to track metrics, manage documentation, and communicate departmental performance.