Assistant Housekeeping Manager

Four Seasons Hotels Ltd.•Fort Lauderdale, FL

46d

About The Position

The Housekeeping Assistant Manager supports the Assistant Director of Housekeeping in overseeing the cleanliness and upkeep of guest rooms and public areas to exacting standards. This role leads a team of 65-70 employees, including Room Attendants, Coordinators, House Attendants, and Laundry Attendants, and is responsible for staffing, training, scheduling, and performance management in this hands-on leadership role. This is a mixed-use property, offering both luxury hotel accommodations and private residences.

Requirements

At least 1 - 2 years of housekeeping or front office experience, preferably in a luxury hotel or resort.
Excellent personal presentation and interpersonal skills.
Extensive knowledge of luxury standards.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
Ability to lift, carry, and move up to 30 lbs. Ability to stand and walk for extended periods of time.

Nice To Haves

knowledge of Opera, HotSOS, and Microsoft Office preferred/is a plus.

Responsibilities

Support the housekeeping leadership team in overseeing daily operations, ensuring smooth execution and adherence to brand standards.
Supervise and provide hands-on support to a team of approximately [# of team members], including scheduling, task assignment, and performance management.
Assist in recruiting, onboarding, and training new team members to maintain a high-performance, service-oriented culture.
Monitor the quality and consistency of room cleanliness and condition, ensuring guest satisfaction and operational efficiency.
Conduct daily inspections and audits in assigned areas to ensure compliance with safety, cleanliness, and brand expectations.
Address guest or resident concerns promptly and professionally, resolving issues with empathy and sound judgment.
Collaborate with other departments (e.g., Engineering, Front Office, Security) to support cross-functional goals and operational needs.
Maintain accurate administrative records including schedules, timekeeping, supply usage, and incident reports.
Lead and participate in daily briefings, department meetings, and ongoing training initiatives.
Act as Manager on Duty for the department in the absence of the [Department Head].