Assistant Housekeeping Manager

The Kahala Hotel•Honolulu, HI

66d

About The Position

Come LIVE Kahala and join the Kahala Ohana! We are a #luxuryhotel and #resort, nestled between the serenity of gently lapping waves on a lovely white sand beach and a prestigious private golf course that host an annual PGA Tournament, all within the quiet Kahala Community. The Kahala Hotel & Resort is on the forefront of making changes in hospitality with our KISCA (Kahala Initiative for Sustainability Culture and Arts) Program and ownership's commitment to supporting the UN's SDGs. Our colleagues are in large part our #brand and we are looking for individuals to join us to ensure that guests will create treasured memories here with a longing to return to The Kahala Hotel & Resort. Job Summary: Responsible for the daily shift operations of Housekeeping and Laundry and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Requirements

One (1) year experience in Housekeeping operations preferred.
Three (3) years supervisory experience preferred.
High School Diploma or General Education Diploma required.
Ability to complete HAZCOM/MSDS Training.
Ability to complete Blood Borne Pathogen Training.
Ability to travel throughout facility while performing job functions
Ability to stand/walk in performing job functions six or more hours in a day
Ability to frequently lift/carry up to 50 pounds, grasp, bend, squat, kneel, climb, reach above shoulders and perform repetitive hand motions
Ability to frequently work both indoors and outdoors.
Ability to comply with hotel rules and regulations including policies regarding safety and grooming standards;
Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook;
Ability to work varying shifts and maintain attendance in accordance with the hotel's attendance policy (schedule will require working on rotating Saturdays);

Nice To Haves

Degree in Hotel Management preferred.
Prior experience in high end luxury hospitality
CPR and Standard First Aid Certification preferred.

Responsibilities

Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to verify adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Verifies all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to verify understanding.
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Ability to use sound judgment.
Ability to comprehend and follow oral and written instructions and procedures.
Ability to prioritize work.
Ability to access, understand and accurately input information using a moderately complex computer system.
Ability to communicate effectively in English both verbally and in writing.
Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department;
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations;
Ability to comply with hotel rules and regulations including policies regarding safety and grooming standards;
Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook;
Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas;
Establish and maintain effective relationships with peers and superiors both within the department and with other departments;
Ability to work varying shifts and maintain attendance in accordance with the hotel's attendance policy (schedule will require working on rotating Saturdays);
Ability to pay attention to detail, work in a fast paced environment handle multiple tasks and have a high level of patience;
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts