Assistant Housekeeping Manager

Canyon Ranch • Lenox, MA

38d • $45,000 - $54,080

About The Position

Canyon Ranch has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings. The Assistant Housekeeping Manager is responsible for overseeing daily operations of the Custodial, Laundry, and Housekeeping teams. This role ensures a consistently high standard of cleanliness and guest experience across all public and service areas, in alignment with Canyon Ranch's core standards. This position requires strong leadership, attention to detail, and a hands-on approach to team management and operational excellence.

Requirements

• 3-5 years of supervisory experience in housekeeping, custodial, or a related field
• Valid driver's license with an acceptable driving history
• CPR/AED certification (or ability to obtain within 90 days of hire)
• First Aid certification (or ability to obtain within 90 days of hire)

Nice To Haves

• Biligual highly preferred

Responsibilities

• Directly supervises all Housekeeping, Custodial, and Laundry staff, ensuring adherence to policies, procedures, and service standards.
• Conducts regular training, coaching, counseling, and performance evaluations.
• Coordinates all department functions, including timekeeping, time-off requests, and administrative tasks.
• Maintains cleanliness standards through inspections and regular staff follow-up in guest rooms and public areas.
• Manages ordering and inventory of supplies and materials to align with budgetary constraints and occupancy needs.
• Ensures payroll accuracy by verifying timecards and completing bi-weekly payroll and monthly financial reporting.
• Works closely with the Custodial team to ensure high standards for PM shifts, public area upkeep, and event/function setups.
• Supports and collaborates with the broader Operations team to enhance guest satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Personal and Laundry Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees