Assistant Housekeeping Manager

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

1d•Onsite

About The Position

ROLE SUMMARY: The Assistant Housekeeping Manager supports the leadership and daily operations of the Housekeeping and Laundry departments at Hyatt Place Fort Worth Historic Stockyards, ensuring guest rooms, public spaces, and back-of-house areas consistently meet or exceed Hyatt brand standards and cleanliness expectations. This role partners closely with the Assistant Operations Manager and hotel leadership to drive operational excellence, team engagement, safety compliance, and guest satisfaction, while fostering a culture of care, accountability, and continuous improvement rooted in authentic Stockyards hospitality. ESSENTIAL FUNCTIONS: · Assist in overseeing all housekeeping and laundry operations, including guest rooms, public areas, back-of-house spaces, and night cleaning. · Ensure all areas of the hotel meet or exceed Hyatt cleanliness, presentation, and brand standards. · Conduct daily room, public space, and operational inspections; document findings and ensure timely action. · Monitor room readiness, occupancy levels, and special requests to support front office and guest experience needs. · Oversee turndown service, VIP room preparation, special accommodations, and unique guest needs when applicable. · Ensure Lost & Found procedures are followed in accordance with company policy. · Support the supervision, coaching, training, and development of Housekeeping and Laundry team members. · Assist with onboarding and ongoing training to ensure team members are proficient in cleaning standards, safety procedures, and brand expectations. · Help maintain proper staffing levels, assist with scheduling, and adjust staffing plans based on occupancy and business demands. · Promote a positive, respectful, and inclusive work environment that supports team engagement and retention. · Ensure proper key control procedures are followed at all times. · Assist with managing housekeeping and laundry inventories, including linens, supplies, and equipment. · Monitor usage and pars to support cost control and operational efficiency. · Maintain working knowledge of the property management system and hotel operating procedures. · Communicate effectively with Front Office, Engineering, Security, and other departments to address operational needs and guest concerns. · Review daily communication logs and reports to stay informed of hotel activity and priorities. · All other duties as assigned. ENVIRONMENT / PHYSICAL REQUIREMENTS: · Ability to stand, walk, and move throughout the property for extended periods. · Ability to lift, carry, or move up to 25 lbs regularly and up to 50 lbs occasionally with assistance. · Ability to regularly use a computer and different software programs. · Ability to bend, reach, climb ladders up to 6 feet, and perform physical inspections of rooms and facilities. · Comfortable working in a fast-paced hospitality environment. SUPERVISOR RESPONSIBILITIES: · Assist in supervising Room Attendants, Laundry Attendants, Public Area Attendants, and Housepersons. · Assign daily work responsibilities, room boards, and cleaning priorities to ensure operational efficiency and timely room readiness. · Serve as a point of contact for team members during assigned shifts, addressing questions, concerns, and operational issues.

Requirements

Minimum of 1-2 years of progressive hotel housekeeping or rooms management experience.
Strong attention to detail with a commitment to quality and cleanliness standards.
Excellent interpersonal, organizational, and communication skills.
Ability to work independently, prioritize tasks, and manage multiple responsibilities simultaneously.
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as business demands require.
Strong problem-solving skills with attention to detail.
Embody our Core Values: Respect, Integrity, Humility, Empathy, Creativity, Fun.

Nice To Haves

Hotel or Hospitality Management degree preferred.
Previous experience in a Hyatt or comparable branded hotel environment.
Experience supporting VIP guests, group business, or high-occupancy operations.
Knowledge of laundry operations, inventory controls, and housekeeping cost management.

Responsibilities

Assist in overseeing all housekeeping and laundry operations, including guest rooms, public areas, back-of-house spaces, and night cleaning.
Ensure all areas of the hotel meet or exceed Hyatt cleanliness, presentation, and brand standards.
Conduct daily room, public space, and operational inspections; document findings and ensure timely action.
Monitor room readiness, occupancy levels, and special requests to support front office and guest experience needs.
Oversee turndown service, VIP room preparation, special accommodations, and unique guest needs when applicable.
Ensure Lost & Found procedures are followed in accordance with company policy.
Support the supervision, coaching, training, and development of Housekeeping and Laundry team members.
Assist with onboarding and ongoing training to ensure team members are proficient in cleaning standards, safety procedures, and brand expectations.
Help maintain proper staffing levels, assist with scheduling, and adjust staffing plans based on occupancy and business demands.
Promote a positive, respectful, and inclusive work environment that supports team engagement and retention.
Ensure proper key control procedures are followed at all times.
Assist with managing housekeeping and laundry inventories, including linens, supplies, and equipment.
Monitor usage and pars to support cost control and operational efficiency.
Maintain working knowledge of the property management system and hotel operating procedures.
Communicate effectively with Front Office, Engineering, Security, and other departments to address operational needs and guest concerns.
Review daily communication logs and reports to stay informed of hotel activity and priorities.
All other duties as assigned.
Assist in supervising Room Attendants, Laundry Attendants, Public Area Attendants, and Housepersons.
Assign daily work responsibilities, room boards, and cleaning priorities to ensure operational efficiency and timely room readiness.
Serve as a point of contact for team members during assigned shifts, addressing questions, concerns, and operational issues.