Assistant Housekeeping Manager
About The Position
The Assistant Housekeeping Manager is responsible for maintaining the hotel in a clean, safe, and well-organized condition to ensure a positive experience for guests, associates, and vendors. This role provides daily direction, training, and support to the Housekeeping Team while ensuring departmental standards, safety practices, and cleanliness expectations are consistently met. This is a non-exempt, hourly management (OEM) position. The role actively participates in operational duties in addition to supervising staff. Work hours may vary based on business needs, including weekends and holidays. This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws. The estimated annualized compensation of $69,290 is based on an average of approximately 1.5 hours of overtime per workday. Overtime hours are not guaranteed and may vary depending on operational requirements. All overtime is paid in compliance with applicable state and local laws, including meal and rest period requirements.
Requirements
- Housekeeping experience preferred.
- Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs with or without reasonable accommodations.
- Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodations.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Responsibilities
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Review special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Benefits
- HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
- For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
- Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
- HEI also provides pet insurance through the ASPCA.
- For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
- Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
- Specific details and eligibility of these programs vary by location and employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
