Assistant Housekeeping Manager

Tru•Cleveland, OH

About The Position

We are looking for an Assistant Housekeeping Manager/Assistant Executive Housekeeper/Assistant Head Housekeeper to assist the Housekeeping Manager by supervising and coordinating housekeeping operations and employees. Maintains cleanliness of hotel and services by brand/company expectations. Assists management in enforcing policies, procedures and standards as established by the brand and company. Benefits Competitive Pay Paid Time Off Employee Rate Discounts for Hotel Stays Team Work Environment Opportunities for Growth Responsibilities Inspect and evaluate the quality of services for meeting guest needs and confirming guest satisfaction Provides input to the Housekeeping Manager and General Manager in regard to of hiring, scheduling, discipline and dismissal of housekeeping employees. Plan and prepare weekly employee schedules Schedules staff according to standards and forecasted occupancy Assist in orientation, training, and development of employees Maintains departmental communications through effective use of staff meetings, log books and bulletin boards Conducts daily/weekly inspections of rooms Monitors and maintains level of cleanliness in rooms, suites, storage areas, laundry, rest rooms and public areas Enforces procedures for security of guest, employee and hotel property Communicates to front desk, maintenance or admitting personnel of rooms ready for occupancy Maintains standard procedures for security and return on guest lost and found items Assists Management with the productivity and labor cost goals established by the brand, company and hotel Conducts monthly inventory of linen, supplies and equipment and provides employees with adequate supplies and operating equipment Assist in the process of ordering and receiving supplies as necessary to maintain inventory levels and par stock Works with management to resolve guest complaints Maintains energy management practices, policies and procedures May be required to work as room attendant or in laundry as staffing needs are determined Ensures cleanliness/tidiness of pool, fitness areas, meeting rooms and public areas May serve as “Manager-on-Duty” as required Performs miscellaneous job-related duties as assigned Other: Regular attendance in is essential May be required to work varying schedules and holidays Required to fully comply with the hotel’s rules and regulations Any combination of education and experience equivalent to graduation from high school or any other combination of education, trade school, training, trade skill or experience that provides the required knowledge skills and abilities Work indoors and out Often deal with hazardous materials, including bodily waste and cleaning chemicals Ability to stand and walk for extended periods of time Ability to lift up to 50 pounds Maintain a well-groomed and professional appearance About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Any combination of education and experience equivalent to graduation from high school or any other combination of education, trade school, training, trade skill or experience that provides the required knowledge skills and abilities
Work indoors and out
Often deal with hazardous materials, including bodily waste and cleaning chemicals
Ability to stand and walk for extended periods of time
Ability to lift up to 50 pounds
Maintain a well-groomed and professional appearance

Responsibilities

Inspect and evaluate the quality of services for meeting guest needs and confirming guest satisfaction
Provides input to the Housekeeping Manager and General Manager in regard to of hiring, scheduling, discipline and dismissal of housekeeping employees.
Plan and prepare weekly employee schedules
Schedules staff according to standards and forecasted occupancy
Assist in orientation, training, and development of employees
Maintains departmental communications through effective use of staff meetings, log books and bulletin boards
Conducts daily/weekly inspections of rooms
Monitors and maintains level of cleanliness in rooms, suites, storage areas, laundry, rest rooms and public areas
Enforces procedures for security of guest, employee and hotel property
Communicates to front desk, maintenance or admitting personnel of rooms ready for occupancy
Maintains standard procedures for security and return on guest lost and found items
Assists Management with the productivity and labor cost goals established by the brand, company and hotel
Conducts monthly inventory of linen, supplies and equipment and provides employees with adequate supplies and operating equipment
Assist in the process of ordering and receiving supplies as necessary to maintain inventory levels and par stock
Works with management to resolve guest complaints
Maintains energy management practices, policies and procedures
May be required to work as room attendant or in laundry as staffing needs are determined
Ensures cleanliness/tidiness of pool, fitness areas, meeting rooms and public areas
May serve as “Manager-on-Duty” as required
Performs miscellaneous job-related duties as assigned
Regular attendance in is essential
May be required to work varying schedules and holidays
Required to fully comply with the hotel’s rules and regulations