Assistant Housekeeping Manager

The Kessler Collection•Mountain Brook, AL

46d

About The Position

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we aremitted to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The overall objective and purpose of the Assistant Housekeeping Manager is to assist the Executive Housekeeper in directing the daily operations of Housekeeping and Laundry to ensure clean, orderly, and attractive conditions of the hotel. The incumbent is responsible forpleting inspections and holds Grand Performers accountable for high cleanliness standards, as well as for ensuring guest and Grand Performer satisfaction while maintaining the operating budget. They are to provide inspiring and strategic leadership while directing the activities of the Housekeeping Department in support of the mission, core values, standards and goals established by thepany.

Requirements

Strategic business leader - Works strategically to devise plans in alignment withanizational goals.
Cultivates engagement - Builds loyalty to thepany and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
Leads with courage - Provides a culture of accountability.
Execution of plans - Utilizes our systems, tools, and resources to aplish results and achieve goals
Advanced level of written, verbal, and interpersonalmunication skills.
Ability to implement and uphold service standards
Ability to prioritize andanize work assignments
Ability to work well in stressful, high-pressure situations
Comprehensive knowledge of a safe work environment
High school diploma or General Education Degree - required
2+ years of relevant work experience in similar scope and title - required
Experience within luxury brand/markets - required

Responsibilities

Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check-outs in order to prepare work assignments
Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness
Advises manager or desk clerk of rooms ready for occupancy
Inventories stock to ensure adequate supplies
Investigatesplaints regarding housekeeping service and equipment, and assists manager with corrective action.
Examines rooms, halls, and lobbies to determine the need for repairs or replacement of furniture or equipment, and makes rmendations to management
Records data concerning work assignments, Grand Performer actions, and time records, and prepares periodic reports
Attends periodic staff meetings with other department heads to discusspany policies and guestplaints, and to make rmendations to improve service and ensure more efficient operation
Plans work schedules to ensure adequate service.
Supports and supervises an effective inspection program for all guestrooms and public spaces.
Have a thorough knowledge of the product, including room types, amenities, services, and brand standards
Assists in training, counseling, and performance reviews of the Housekeeping Department
All other duties as assigned, planned or un-planned