assistant hotel manager

citizenM•Washington, DC

30d

About The Position

As an assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees. your typical citizenM shift could include: Leadership You will: Lead, encourage, and inspire ambassadors in order to support the operational procedures of citizenM; Ensure a sound understanding of citizenM brand values; Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations; Demonstrate excellent problem analysis skills and decision making; Create shift schedules, ensure adequate cover at all times, and assign daily tasks; Be responsible for your own personal planning and work organization; Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety. Ensure guest satisfaction You will: Welcome our guests and help them check in and check out at the kiosks; Maintain the hotel environment to ensure a clean and comfortable experience; Know the places to shop, eat, drink, club and generally experience the best the city has to offer; Handle reservations and process administrative matters; Work with our hotel management system; Manage daily societyM meeting rooms and functions where applicable. Food and beverage You will: Work with the team to serve our guests at canteenM; Work with point of sale system; Demonstrate exceptional product knowledge of canteenM and guarantee quality; Manage daily f&b revenue targets and drive commitment to monthly results. Maximize revenue opportunities You will: Seek opportunities to enhance the guest experience, creating an environment where guests want to stay, work, and play. Coordinate with housekeeping and engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition; Report daily hotel revenue and be responsible for the handling of cash. Cost control You will: Manage the purchasing of all food and beverage items and hotel operating equipment; Manage stock in line with fluctuating levels of business, minimizing waste; Ensure the respect for the property in which you work.

Requirements

Are fluent in English
Can multi-task
Do not need specific hotel experience but need to have 2 years or more managerial / coaching experience
Are a team player
Love to meet and greet different people
Are passionate about the things you’re doing

Responsibilities

Lead, encourage, and inspire ambassadors in order to support the operational procedures of citizenM
Ensure a sound understanding of citizenM brand values
Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
Demonstrate excellent problem analysis skills and decision making
Create shift schedules, ensure adequate cover at all times, and assign daily tasks
Be responsible for your own personal planning and work organization
Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
Welcome our guests and help them check in and check out at the kiosks
Maintain the hotel environment to ensure a clean and comfortable experience
Know the places to shop, eat, drink, club and generally experience the best the city has to offer
Handle reservations and process administrative matters
Work with our hotel management system
Manage daily societyM meeting rooms and functions where applicable
Work with the team to serve our guests at canteenM
Work with point of sale system
Demonstrate exceptional product knowledge of canteenM and guarantee quality
Manage daily f&b revenue targets and drive commitment to monthly results
Seek opportunities to enhance the guest experience, creating an environment where guests want to stay, work, and play
Coordinate with housekeeping and engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
Report daily hotel revenue and be responsible for the handling of cash
Manage the purchasing of all food and beverage items and hotel operating equipment
Manage stock in line with fluctuating levels of business, minimizing waste
Ensure the respect for the property in which you work

Benefits

Competitive salary of $75,417 per year on a full time basis
Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
Medical, dental, vision benefits at an extremely low employee cost
Life insurance and 401K
Extensive time off balance starting at 23 days in your first year
An exclusive citizenM outfit and comfy shoes by On Running
Meal and coffee (or tea) on us during your shift break
Employee Assistance Wellbeing Program (EAP)
citizenM referral program - refer your talented friend or family member and get rewarded for it!
Opportunities to let your talent travel to other citizenM properties (many assistant hotel managers have become hotel managers in just a few short years here)
citizenM experience nights for you (and discounted rate for friends and family)
citizenM referral program - refer your talented friend or family member and get rewarded for it!