Assistant GM

Arcis Golf•Grapevine, TX

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. Job Description Arcis Golf is the premier operator of nearly 80 private, resort, and public golf clubs in the United States and an industry leader, providing dynamic direction and unrivaled amenities that complement diverse playing experiences. We are also known for our innovative management, with a best-in-class leadership team that is reinventing the modern club experience, making it more relevant to the lifestyles of today's consumers. Arcis Golf is committed to enhancing service levels, amenities, and programming to broaden the appeal for members and guests at all its properties. Primary Responsibilities include but not limited to the following: The Assistant General Manager works collaboratively with the General Manager and Department Head Managers in running the operations of the club. This role is responsible for building event programing, maintaining established operational standards, monitoring financial forecasting and results, and effectively leading the team to produce the best result for the club. The ideal candidate will have a passion for providing a high-caliber experience and have an established track record of success in a leadership role overseeing golf, retail, and food & beverage. Create and manage new systems, processes and services that create an exceptional guest experience and club results. Ensure the proper controls are in place to accurately track revenues, payroll, inventory and expenses. Assists in monitoring budget, revenue goals & expenses as well as working alongside department heads for accurate forecasts. Develops department managers and key employees to reach maximum performance and achieve all initiatives and goals. Shift management including nights and weekends to ensure staff members are providing excellent guest service. Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S. Arcis Golf has positioned itself as a dynamic leader in the industry by consistently providing unrivaled amenities to complement diverse playing experiences for members and guests. We continuously search for individuals who share our Passion for Service to join the teams at our many Clubs and Courses positioned throughout the country. Our growing and innovative organization offers competitive wages and benefit packages.

Requirements

Four years hospitality, customer service and management experience preferred
Ability to develop team members
Effective communication and listening skills to meet and exceed our member & guests expectations
Ability to thrive in a high volume, fast-paced environment with multiple competing priorities
Ability to create & manage SOP's for all department.

Responsibilities

The Assistant General Manager works collaboratively with the General Manager and Department Head Managers in running the operations of the club.
This role is responsible for building event programing, maintaining established operational standards, monitoring financial forecasting and results, and effectively leading the team to produce the best result for the club.
Create and manage new systems, processes and services that create an exceptional guest experience and club results.
Ensure the proper controls are in place to accurately track revenues, payroll, inventory and expenses.
Assists in monitoring budget, revenue goals & expenses as well as working alongside department heads for accurate forecasts.
Develops department managers and key employees to reach maximum performance and achieve all initiatives and goals.
Shift management including nights and weekends to ensure staff members are providing excellent guest service.