Assistant GM

L'ATELIER de Joel Robuchon Miami•Miami, FL

18h

About The Position

The Assistant General Manager supports the overall leadership and daily operations of SEIA, ensuring flawless execution across all front-of-house service teams. This role is responsible for upholding SEIA’s brand standards of excellence, consistency, and hospitality through hands-on management, training, and operational discipline. The Assistant General Manager works directly with the Director of Operations to maintain a seamless guest experience and consistent operational performance across all outlets.

Requirements

3+ years of leadership experience in high-volume, fine dining, or luxury hospitality environments.
Strong understanding of service operations, labor management, and guest service excellence.
Demonstrated ability to lead, coach, and motivate diverse teams.
Excellent organizational, communication, and problem-solving skills.
Ability to manage multiple priorities while maintaining calm, professional composure.
Flexible availability, including nights, weekends, and holidays.
Commitment to operational excellence and continuous improvement.

Responsibilities

Oversee and execute service operations across all front-of-house departments, ensuring alignment with SEIA brand and service standards.
Maintain and enforce brand-aligned systems, procedures, and service rituals that ensure consistency across all shifts and service periods.
Establish, track, and evaluate key service metrics, identifying opportunities for improvement and coaching team leads toward measurable results.
Partner with the Director of Operations to develop management talent, promote accountability, and foster a culture of professionalism and warmth.
Manage the scheduling process for all front-of-house teams, ensuring appropriate coverage, labor efficiency, and compliance with budgeted guidelines.
Support daily staffing adjustments and monitor labor in real time to maintain operational balance and service quality.
Ensure guest satisfaction and issue resolution through proactive floor presence and thoughtful service recovery.
Collaborate with the culinary team to ensure smooth coordination between front and back of house during all meal periods and events.
Participate in daily lineups, pre-shift briefings, and training sessions to reinforce communication and operational readiness.
Maintain compliance with all health, safety, and sanitation regulations.
Support the Director of Operations with administrative duties, reporting, and performance tracking as needed.