Assistant General Manager

Just Food For Dogs•New York, NY

42d

About The Position

Love Dogs? Crazy about Cats? We are looking for like-minded individuals to help feed more dogs and cats JustFoodForDogs. The Assistant General Manager is responsible for the overall performance of a Just Food For Dogs store, including (1) ensuring consistently high customer service standards, (2) developing and managing team members and (3) driving store-level financial results. Our ideal applicant is a leader capable of overseeing both sales and kitchen operations and independently making key decisions.

Requirements

At least one year of experience as a General Manager or Assistant General Manager within the retail industry
High School Diploma or equivalent

Nice To Haves

College degree preferred

Responsibilities

Directly supervises the Nutrition Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals.
Work with team leaders to recruit, on-board and train new team members.
Work with team leaders to approve staff schedules.
Serve as a role model for company values and protocols, setting the tone for culture within the store.
Work with team leaders to ensure nutrition consultants are engaging with customers, understanding their dietary needs, and providing solutions.
Maintain effective merchandising and product display.
Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers.
Develop and execute local B2C and B2B marketing strategies (in coordination with HQ efforts) to drive store traffic and sales in all locations.
Work with team leaders to ensure the kitchen adheres to safety, cleanliness, and product quality standards.
Work with team leaders to approve supply replenishment orders (e.g., marketing materials, ingredients).
Work with team leaders to receive deliveries and accurately organize/manage back-room inventory.
Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution.
Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets.
Monitor and ensure the secure handling of cash.
Effectively implementing strategic change initiatives.
Provide weekly and monthly performance reporting packages.
Ability to build, lead and motivate effective teams
Ability to handle the pressures of simultaneously coordinating a wide range of activities
A love for retail, nutrition and dogs and a desire to create the ultimate customer experience
Clear, concise written and verbal communications
Analytical and problem-solving skills
Attention to detail
Comfort with change (as we are a rapidly growing business)