Assistant General Manager

Just Food For DogsNew York, NY
42d

About The Position

Love Dogs? Crazy about Cats? We are looking for like-minded individuals to help feed more dogs and cats JustFoodForDogs. The Assistant General Manager is responsible for the overall performance of a Just Food For Dogs store, including (1) ensuring consistently high customer service standards, (2) developing and managing team members and (3) driving store-level financial results. Our ideal applicant is a leader capable of overseeing both sales and kitchen operations and independently making key decisions.

Requirements

  • At least one year of experience as a General Manager or Assistant General Manager within the retail industry
  • High School Diploma or equivalent

Nice To Haves

  • College degree preferred

Responsibilities

  • Directly supervises the Nutrition Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals.
  • Work with team leaders to recruit, on-board and train new team members.
  • Work with team leaders to approve staff schedules.
  • Serve as a role model for company values and protocols, setting the tone for culture within the store.
  • Work with team leaders to ensure nutrition consultants are engaging with customers, understanding their dietary needs, and providing solutions.
  • Maintain effective merchandising and product display.
  • Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers.
  • Develop and execute local B2C and B2B marketing strategies (in coordination with HQ efforts) to drive store traffic and sales in all locations.
  • Work with team leaders to ensure the kitchen adheres to safety, cleanliness, and product quality standards.
  • Work with team leaders to approve supply replenishment orders (e.g., marketing materials, ingredients).
  • Work with team leaders to receive deliveries and accurately organize/manage back-room inventory.
  • Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution.
  • Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets.
  • Monitor and ensure the secure handling of cash.
  • Effectively implementing strategic change initiatives.
  • Provide weekly and monthly performance reporting packages.
  • Ability to build, lead and motivate effective teams
  • Ability to handle the pressures of simultaneously coordinating a wide range of activities
  • A love for retail, nutrition and dogs and a desire to create the ultimate customer experience
  • Clear, concise written and verbal communications
  • Analytical and problem-solving skills
  • Attention to detail
  • Comfort with change (as we are a rapidly growing business)

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

High school or GED

Number of Employees

251-500 employees

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