Assistant General Manager

Stretch Zone•Tucson, AZ

14d•$40,000 - $55,000•Onsite

About The Position

Assistant General Manager (AGM) As a pioneer in practitioner assisted stretching, Stretch Zone is seeking an energetic, forward thinking and customer service-oriented individual with a background in either sports science or medicine, kinesiology, personal training, physical therapy, or massage therapy to join our team. Position The ideal Assistant General Manager (AGM) will oversee Studio operations from sales to staff scheduling and stretching. The AGM will assist the General Manager and/or Studio Owner with new membership sales and all studio operations to ensure optimal studio performance while on duty. The AGM exhibits exemplary assisted stretching techniques, leadership and superior client service.

Requirements

Seeking a personable, customer service oriented individual with high ethical standards and integrity, sales leadership expertise and an appropriate professional image.
The ideal candidate is also flexible—able to work weekend hours and morning or evening hours during the week as needed.
Strong communication, sales and customer service skills required
Excellent verbal and written communication skills in person, via the telephone and email
Have at least 1+ years of fitness, health or wellness sales experience
A strong and demonstrated affinity for and/or experience in the Health, Wellness & Fitness industry are preferred
Ability to stand or sit for up to 8 hours throughout the workday
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to recognize areas of improvement and make changes using good judgment
Ability to work well independently and collaboratively with General Manager and/or Studio Owner
Proficient computer skills required

Nice To Haves

Preferred background: Exercise, Health or Recreational Science Degree, Massage Therapist, Personal Trainer or Sports Coach, Physical Therapist, PT Aide, Chiropractor, Pilates, Yoga Instructor, or Dance Instructor
As a minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.

Responsibilities

Work Saturdays and/or Sundays
Ensure implementation of Stretch Zone’s standard policies and procedures for business, customer and financial management
Encourage and motivate clients throughout their stretch sessions
Exhibit leadership by engaging in all studio activities (lead by example)
Drive new and existing client membership sales through outside sales, lead generation, business development efforts and client retention efforts
Manage the staff schedule
Successfully resolve customer service challenges
Assists the General Manager and/or Studio Owner in meeting performance metrics, revenue, inventory and facility maintenance as needed
Assists the General Manager and/or Studio Owner in the execution of the company’s marketing and social media efforts to promote the studio and brand as needed
Contribute to and maintain the Culture of Stretch Zone
Maintain a clean and tidy studio and/or follow the routine studio cleaning checklist
Oversee functions of the front desk, including but not limited to: answering phones, greeting prospective and current clients, check-ins, booking appointments and dealing with any customer concerns
Marketing outside and at community events is a must
Must successfully complete our 80 hour training program where you will be taught the Stretch Zone methodology
Other duties as assigned