Assistant General Manager

Choice Hotels Int. Inc.•Seattle, WA

53d•Onsite

About The Position

Choice Hotels International, Inc (NYSE:â¯CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitâ¯www.choicehotels.com. The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. The Radisson Hotel Seattle Airport, located across the street from Seattle-Tacoma International Airport (SEA), is looking for looking for an energetic individual to our team as an Assistant General Manager. Our exciting and fast paced hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes competitive pay, generous vacation package, 8 paid holidays, and excellent benefit package for fulltime employees.

Requirements

Minimum of five years work experience in hotel management
Bachelor's degree preferred
Experience managing to brand standards
Proven leadership skills, results oriented
Able to resolve conflicts guests, supervisor and employee Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Knowledge or hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
Must work well in stressful, high pressure situations Able to create a diverse and supportive work environment Willing to work a flexible schedule including weekends and holidays Adheres to the policies and procedures of the hotel
Required to stand, sit, and walk for extended periods of times Lift, carry, or otherwise move and use of force or exertion up to 75 lbs. Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Responsibilities

Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies
Participates in the development of the hotel's business strategies
Develops and implements strategies for hotel operations that support achievement of the hotel's goals
Monitors status regularly and adjusts strategies as appropriate
Develops the annual budget in conjunction with the Executive Committee
Participates in the development of the annual marketing, sales and yield management plans and strategies
Continually improve hotel operations and adheres to Radisson brand standards
Maximizes profitability and revenue by directing the hotel operations (including rooms and food & beverage operations)
Directs hotel operations in accordance with Choice Hotels standards of operations o Develops and implements operating procedures and standards that support employees' in their effort to deliver Yes I Can! service and teamwork
Analyzes business results on a regular basis and takes actions to improve results as appropriate
Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis o Sets objectives for each department and supervises the department manager o Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
Develops and implements strategies and practices which support employee engagement
Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
Takes active role in recruitment and selection of qualified candidates
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Drives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Communicates and reinforces the vision for customer service to all managers, supervisors and employees
Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest