Assistant General Manager

Scenthound•Denver, CO

13d•$20 - $23

About The Position

Who We Are Scenthound is revolutionizing dog grooming by shifting the focus from fancy haircuts to total wellness. Our unique membership-based model drives recurring revenue and long-term client relationships by ensuring dogs receive consistent, high-quality care. Our collaborative, performance-driven team is committed to safety, love, and the human-dog connection. OUR NORTH STAR We remove barriers so people can love and connect with their dogs every day. VALUES Dog First. One Pack. Bring Love. Seek Growth. Make a Difference. Position: Assistant General Manager (AGM) Are you passionate about sales, team leadership, and growing a business? The AGM plays a pivotal role in scaling revenue and expanding our member base. You’ll partner with the General Manager to drive membership growth, hit performance KPIs, and lead a high-performing, customer-obsessed team. If you’re hungry to close, coach, and convert—this is your role. We offer hands-on training for candidates who bring proven sales success and a drive to grow into senior leadership.

Requirements

Sales background with concrete examples of performance.
Eagerness to grow into a leadership role (prior management experience a plus, not required).
Physically able to lift up to 70 pounds and stand for extended periods.
Reliable transportation and ability to work in a smoke-free environment.

Responsibilities

Own the sales floor: actively drive membership sales and increase ticket size by educating clients on the value of regular wellness care.
Consistently meet or exceed monthly revenue goals and sales targets.
Implement high-conversion sales strategies and lead sales huddles, training, and performance coaching.
Monitor and analyze sales metrics daily; adjust strategies to ensure team alignment with goals.
Recruit, coach, and retain top talent with a passion for hitting goals.
Build a culture of accountability and motivation through daily stand-ups and regular performance feedback.
Ensure all team members represent the Scenthound brand and deliver exceptional service.
Support management in overseeing daily operations and optimizing labor efficiency, average ticket size, and rebook ratios.
Maintain a spotless, safe, and welcoming environment for dogs and their humans.
Ensure full compliance with safety, sanitation, and operational protocols.
Convert customer interest into committed members by showcasing the value of wellness-based grooming.
Resolve issues quickly, using empathy and expertise to turn challenges into loyalty.
Cultivate client relationships to drive referrals, upgrades, and retention.