Assistant General Manager - Woodlake Market

Kohler Co. • Kohler, WI

10d • Onsite

About The Position

The Assistant General Manager (AGM) provides strategic and operational leadership over the "Experiential Core" of Woodlake Market. This role is responsible for the performance of the high-complexity F&B departments that constitute 60% of the Market’s business footprint. The AGM serves as the primary culinary-business partner to the General Manager, overseeing a specialized team to ensure brand consistency, financial health, and the delivery of unforgettable guest experiences. Through noteworthy hospitality and disciplined operational management, the AGM acts as number two to the General Manager, ensuring leadership continuity for Kohler Hospitality’s flagship retail food destination.

Requirements

• Bachelor’s degree in Hospitality Management, Business, or a related field preferred.
• At least 3+ years of progressive management experience in a high-volume grocery store, modern food hall, or hospitality-focused restaurant environment.
• Proven track record of success in operations that blend high-transaction retail with premium, service-intensive F&B.
• Demonstrated expertise in disciplined financial management, including P&L responsibility, labor optimization, and inventory control.
• Experience leading and empowering multi-disciplinary teams through periods of growth, facility expansion, or operational change.
• Strong communication skills and a passion for delivering genuine, noteworthy hospitality that exceeds guest expectations.
• Must be 18 years or older and possess (or be able to obtain) ServSafe Manager Certification for continued employment.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

• Maintain disciplined oversight of daily operations within the Café, Pizza, Deli, and Specialty Meat/Cheese departments to ensure premium execution.
• Drive financial accountability by managing labor planning, COGS, and waste control; analyze menu mix and yields to maximize margins in high-volume F&B sectors.
• Ensure all public and service areas reflect Kohler’s noteworthy standards of presentation, cleanliness, and safety.
• Directly manage the recruitment, onboarding, and performance evaluations for the F&B leadership team, fostering a culture of accountability and professional excellence.
• Partner with the Junior Sous Chef to lead the innovative development of seasonal features, "scratch-made" prepared foods, and experiential guest offerings.
• Oversee the expansion and sustained growth of the Building 83 Café, ensuring that the operational flow adapts to doubling sales volumes and shifting campus demand.
• Lead the execution of F&B activations, including tastings, demonstrations, and holiday programs, to deliver a genuine and interactive "food-forward" experience.
• Support menu engineering and recipe costing to ensure culinary creativity is balanced with financial sustainability.
• Champion a guest-first culture where associates are empowered to provide immediate service recovery and noteworthy hospitality.
• Model genuine interactions with guests and team members, serving as a cultural ambassador for the Kohler Hospitality DESIGN model.
• Coordinate with the GM and campus partners to revitalize and scale catering services, ensuring off-site experiences meet the high standards of Destination Kohler.
• Provide consistent coaching and mentorship to department supervisors, creating clear development pathways and strengthening the leadership bench.

Benefits

• We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period.
• We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level