Assistant General Manager - Paradise Inn - Summer Seasonal

Rainier Guest Services

12d • $35 - $35

About The Position

The Assistant General Manager assists the General Manager in all aspects of unit operations and floor management, including equipment and property, to facilitate the fulfillment of financial goals and company initiatives. They assist in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. Works towards motivating employees, instilling accountability, and achieving results to drive success in the position. This is a hands-on position to lead and inspire managers and employees daily. This position reports to the Paradise Inn General Manager.

Requirements

• High School Diploma or G.E.D. required.
• At least 3 years of experience in related management.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem- solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Nice To Haves

• Bachelor’s or Business Degree preferred.

Responsibilities

• Receive direction from the General Manager and assist in the overall management of the unit’s operations, including planning and developing daily operations, forecasting and analyzing sales, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the cost of sales, revenue goals and inventory management.
• Support General Manager with monitoring, problem solving, and directing unit managers and employees to ensure efficient and safe completion of all daily tasks.
• Support General Manager with training, on-boarding, and scheduling staff; manage staff appropriately to enforce standards and minimize personnel conflicts.
• Support General Manager in conducting regular manager meetings and pre-shift meetings with front line associates ensuring clear and direct communication for the shift.
• Attend and participate in weekly staff meetings, provide guidance on Quality Health and Sanitation, Financial and Customer Service goals.
• Under the guidance of the General Manager, participate in and provide working direction for pre/post season setup/tear-down of unit operations.
• Support in the management of payroll and applicable site-specific budget initiatives.
• Respond to customer inquiries and resolve customer complaints.
• Ensure health and sanitation guidelines are followed and standards are consistently met in F&B units.
• Ensure stock levels are consistently met throughout operations ensuring the availability in product and ease of shopping with strong attention to merchandising programs.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify the General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Maintain a clean, sanitized and well-organized operation.
• Represent the company in a professional and positive manner at all times.
• Participates in periodic National Park Service inspections and Health Inspections
• Ensures accurate and timely completion of inspections, inventories and staff evaluations, etc.
• Provides professional communication and interactions on a regular basis with numerous people including Guest Services administration staff, and National Park Service representatives to ensure efficient operation of the hotel.
• Performs such other related duties as directed or required.

Benefits

• Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.)
• Employee Discounts
• Recreation Program
• Employee Assistance Program
• Housing & Meal Plan Available

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED