Assistant General Manager, Grand Central | Luke's Lobster

LUKES LOBSTER•New York, NY

4d•$67,000 - $70,000•Onsite

About The Position

Join the Crew at Luke’s Lobster — Grow Your Career With Purpose Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for our award-winning seafood rolls and unwavering commitment to sustainability. Every lobster we serve is traceable back to its source and sustainably harvested — because quality matters, and so do the people and oceans behind it. We’re looking for an Assistant General Manager (AGM) to join our Grand Central team — someone who’s hungry to grow, excited to lead, and passionate about creating memorable guest and team experiences. About This Location This role is based at our Grand Central Station counter-service restaurant + bar, located inside one of NYC’s busiest commuter hubs. Our GCT shack is a large, high-volume kiosk operation in a fast-paced dining hall environment, serving a constant flow of guests throughout the day — from morning commuters to lunchtime rushes to evening crowds. If you love the energy of NYC, thrive under pressure, and enjoy running a tight, fast-moving operation with a strong team, you’ll feel right at home here. What You’ll Do You’ll help us deliver high-quality, sustainably sourced seafood that keeps guests returning. If you love leading by example, have an intrinsic passion for engaging guests, and enjoy rolling up your sleeves to make great experiences happen, this role is for you. Why You’ll Love Working Here Compensation & Benefits Growth opportunities in a rapidly growing, family operated business that is also B Corp certified Salary: $67,000 - $70,000 + competitive bonus program Paid vacation, sick time & holidays Medical, dental & vision insurance (national PPO) with company contributions after one month Health Savings Account (HSA) + supplemental accident & hospital indemnity insurance Optional pet insurance and life insurance after one month Low-fee 401(k) with company access after one month Mobile phone stipend Company-provided laptop Paid parental leave Pre-tax commuter benefits (varies by State) Employee discounts (hello, lobster rolls) Casual dress code & supportive environment If you want to work somewhere where people, community, and the environment truly come first — you’ll love it here. At Luke’s, we believe a rising tide lifts all boats when we work with purpose, lead with transparency, and take care of our team. Our Story Luke’s Lobster was born out of the dream of Maine native and third-generation lobsterman Luke Holden to bring the quality lobster rolls of his youth to the big city. After meeting business partner Ben Conniff on Craigslist, the two twenty-somethings opened their first lobster shack in a 250 square foot space in NYC’s East Village in October 2009. Now 15 years later, Luke’s Lobster brings traceable, sustainable seafood to guests across the globe. Our vision is to be the world’s most trusted seafood brand. Our mission is to serve the best seafood because we care for it obsessively from the dock to you, and because we're devoted to serving the whole community of people it touches. We work directly with fishermen to hand-pick the best seafood, bring it straight to our own seafood company in Saco, ME, and then ship directly to our shacks, grocery partners, and consumers. Cutting out the middleman means better tasting seafood for you to enjoy and a fairer price for our fishermen. At Luke’s, our company culture comes first. We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency, and open communication from all levels. In 2018, we furthered our commitment to sustainability and socially conscious business practices by becoming a certified B Corporation®, reflecting Luke’s Lobster’s deep devotion to our communities, family of teammates, and the environment. Our team is proud of the culture we’ve created: diverse, creative, collaborative, and transparent — and we can’t wait to grow it. Learn more at lukeslobster.com. Equal Opportunity Employer Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs or ladders, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.

Requirements

Demonstrate joy leading people and serving guests
A positive attitude, curiosity, and commitment to continuous growth
Passion for the best tasting and highest quality seafood
Excellent communication skills
Strong financial acumen or eagerness to learn (P&Ls, COGS, etc.)
Ability to handle or be exposed to shellfish
Required food handler certification
Ability to perform physical requirements of the position (the ability to frequently lift up to 25 pounds and occasionally lift up to 50 pounds)

Nice To Haves

Direct customer facing experience, to include restaurant management experience, is a plus but not required

Responsibilities

Build, inspire, and develop a diverse and high-performing team
Deliver warm, genuine guest interactions that highlight our Maine heritage
Work hands-on alongside your crew on the line
Analyze sales and manage controllable expenses, schedules, and inventory
Maintain exceptional standards for safety, cleanliness, and organization
Act like a small business owner and be responsible for the entire Shack operation

Benefits

Growth opportunities in a rapidly growing, family operated business that is also B Corp certified
Salary: $67,000 - $70,000 + competitive bonus program
Paid vacation, sick time & holidays
Medical, dental & vision insurance (national PPO) with company contributions after one month
Health Savings Account (HSA) + supplemental accident & hospital indemnity insurance
Optional pet insurance and life insurance after one month
Low-fee 401(k) with company access after one month
Mobile phone stipend
Company-provided laptop
Paid parental leave
Pre-tax commuter benefits (varies by State)
Employee discounts (hello, lobster rolls)
Casual dress code & supportive environment